Tianna Pearson
Oceanside,CA
Summary
Dedicated and detail-oriented administrative and customer service professional with over 5 years of experience across diverse industries. Dedicated professional with solid background in high-volume office environment focused on delivering exceptional clerical and operational support for professionals.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
AutoNation CDJR
Carlsbad, CA
08.2022 - Current
- Process cash deposits, manage parts inventory, and delegate tasks to a 2-person team
- Provide technical support to staff and handle warranty claims
- Schedule customer appointments and assist with de-escalation and service inquiries
Quality Assurance Specialist
Prime Therapeutics
Remote
08.2021 - 12.2021
- Tested insurance plans for accuracy and worked independently to meet deadlines
Senior Technician
Valvoline Instant Oil Change
Medina, MN
08.2019 - 12.2020
- Performed automotive maintenance, including oil changes and fluid checks, while ensuring safety and efficiency
Education
HVACR Certification -
Hennepin Technical College
Brooklyn Park, MNSkills
- Customer service
- Team leadership
- Troubleshooting
- Research
- Clerical support
- Strong problem solver
- Professional communication
- Scheduling
- Warranty claims
- Technical support
- Excellent communicator
- Records retrieval
- Filing
- Strong analytical skills
- Quick learner
References
References available upon request.
Timeline
Administrative Assistant
AutoNation CDJR
08.2022 - Current
Quality Assurance Specialist
Prime Therapeutics
08.2021 - 12.2021
Senior Technician
Valvoline Instant Oil Change
08.2019 - 12.2020
HVACR Certification -
Hennepin Technical College
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