Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tianwei Xiang

San Jose,CA

Summary

Customer-focused hospitality professional with expertise in guest service and satisfaction. Strong communication and problem-solving skills. Known for efficiency and attention to detail. Team player with a reputation for cleanliness and organization.

Overview

6
6
years of professional experience

Work History

Server

Tapioca Express
08.2023 - 10.2023
  • Prepared and served a variety of milk tea beverages to customers.
  • Provided excellent customer service, ensuring a positive experience for all patrons.
  • Maintained a clean and organized work area to uphold hygiene and safety standards.

Customer Service Representative

Yinxin Century Hotel
01.2018 - 01.2023
  • Ensured seamless check-in and check-out experiences for guests.
  • Provided detailed information about hotel services, amenities, and local attractions.
  • Addressed guest needs and requests promptly and courteously.
  • Collaborated with various hotel departments to optimize guest experiences.

Education

High School Diploma -

Chongqing Dazu High School
China
06.2013

Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork
  • Attention to Detail
  • Time Management

Languages

Chinese (Mandarin)
Native or Bilingual
English
Limited Working

Timeline

Server

Tapioca Express
08.2023 - 10.2023

Customer Service Representative

Yinxin Century Hotel
01.2018 - 01.2023

High School Diploma -

Chongqing Dazu High School

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Tianwei Xiang