TIA P. JACKSON
Rochester
Summary
Multi-certified technician with a proven track record in build, repair, troubleshooting, and diagnostics. Exceptional analytical skills as well as strong written and verbal communication abilities. Highly adaptable to diverse environments, with extensive experience in patient care and customer service in diverse environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinic Operations
Mayo Clinic
07.2025 - Current
- Responsible for rooming, scheduling, and vitals on all incoming patients.
- Worked effectively in fast-paced and changing environments.
- Responsible for following all HIPAA guidelines and privacy of high-profile patients.
- Responsible for traveling to different department areas when needed.
- Commended on prioritizing Mayo's RICH TIES values.
Customer Service Associate
Goodwill
04.2025 - 07.2025
- Assisting customers with all product needs.
- Responsible for checking out customers at an assigned register.
- Fill, maintain, and rotate products on a consistent basis.
Client Advisor
RetireMed
06.2024 - 02.2025
- Managed calendars, scheduled appointments, and arranged meetings and conferences for clients.
- Responsible for enrollment, removal, and management of client health, dental, and vision insurance plans and benefits.
- Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
- Enhanced customer satisfaction by consistently providing timely and accurate information.
Technical Support Analyst
Stratacache, Inc.
05.2022 - 02.2024
- Assisted executive secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives.
- Conducted research and prepared reports on various topics related to the company's operations and industry trends.
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
Mobile Service Technician
Assurant, Inc.
10.2020 - 09.2022
- Assisted executive secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives.
- Conducted research and prepared reports on various topics related to the company's operations and industry trends.
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
Education
High School Diploma -
Miami Valley Career Technology Center
Canton, OH08-2021
Skills
- Patient Care
- Customer Support
- Desk Operations
- Technical Troubleshooting
- Plan Management
- System Diagnostics
- Operating Systems
Certification
- Medical Terminology
- Ohio Insurance License: Accident & Health
- KUKA Programming, KUKA Robotics
- FANUC HandlingTool Operations, FANUC Global
- FANUC Programming, FANUC Global
- Software Integration, IBM Software Company
- PC Build Technician, IBM Software Company
- WISE: Level 1 & 2 Technician
Timeline
Clinic Operations
Mayo Clinic
07.2025 - Current
Customer Service Associate
Goodwill
04.2025 - 07.2025
Client Advisor
RetireMed
06.2024 - 02.2025
Technical Support Analyst
Stratacache, Inc.
05.2022 - 02.2024
Mobile Service Technician
Assurant, Inc.
10.2020 - 09.2022
High School Diploma -
Miami Valley Career Technology Center