Summary
Overview
Work History
Education
Skills
Timeline
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Tiara Armour

Summary

Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

District Training Store Manager

CVS Pharmacy
09.2009 - Current
  • Established succession planning by training and mentoring 30+ associates into leadership positions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.

Corporate Trainer/Store Manager

Wayfield Foods Inc
06.1998 - 09.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Tax Examiner

Us Department Of Treasury (IRS)
01.2006 - 02.2009
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Communicated with taxpayers in writing and by telephone.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Investigated and pursued delinquent accounts.
  • Recommended financial solutions in relation to tax implications.
  • Prepared all federal and state income tax paperwork for extensions and returns.
  • Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
  • Researched tax issues and stayed current on all federal and state tax laws.

Data Entry Specialist

Georgia Department Of Revenue
01.2005 - 04.2005
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Sent completed entries for evaluation and final approval.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Associate of Applied Science - Cosmetology

Dekalb Techinical College
Clarkston,GA

Skills

  • Cross-Functional Team Development
  • Individual Trainings
  • Document Organization
  • Departmental Procedures
  • Operational Standards
  • Superior Work Ethic
  • Multimedia Presentations

Timeline

District Training Store Manager

CVS Pharmacy
09.2009 - Current

Tax Examiner

Us Department Of Treasury (IRS)
01.2006 - 02.2009

Data Entry Specialist

Georgia Department Of Revenue
01.2005 - 04.2005

Corporate Trainer/Store Manager

Wayfield Foods Inc
06.1998 - 09.2011

Associate of Applied Science - Cosmetology

Dekalb Techinical College

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Tiara Armour