Tiara Black
Troy,MI
Summary
Accomplished Information and Referral Specialist at Oakland Community Health Network, adept in problem-solving and team collaboration. Recognized for precision in patient referrals and enhancing workflow processes, including a significant update to the CRBI list. Awarded the Hope Giver Award for exceptional service. Proficient in computer skills and known for exemplary written and oral communication.
Overview
5
5
years of professional experience
Work History
Information and Referral Specialist
Oakland Community Health Network
11.2022 - Current
- Coordinates and processes patient referrals with precision, detail, and accuracy.
- Utilizes customer service skills when interacting with patients, families, caregivers, and referral sources.
- Collaborates with healthcare teams to ensure successful outcomes from referrals.
- Meets department productivity standards by accurately completing assigned work.
- Evaluates existing workflow processes regarding Clinical Reviews and YFCC referrals and suggested modifications as necessary.
- Updates CRBI (Community Resources By Insurance) list on the annual basis.
- Recipient of Hope Giver Award in my first year of employment.
Front Desk Receptionist
Great Expressions Dental Centers
02.2022 - 11.2022
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Updated company databases and visitor logs with daily data and incident information.
- Handled confidential matters discretely by maintaining strict confidentiality policies.
EMT-Basic
Superior Air-Ground Ambulance Service Inc.
05.2019 - 02.2022
- Collaborated with other members of the health care team to ensure quality patient care.
- Retained and continually updated knowledge of treatment protocols and methods in constantly changing environment.
- Exercised excellent communication skills when interacting with patients and their families during stressful events.
- Successfully completed all required paperwork for each call according to protocols and within designated time frames.
Education
Bachelor of Science - Public Health, Minor in Psychology
Wayne State University
Detroit, MI05.2021
Skills
- Problem Solving
- Documentation and Reporting
- Multitasking and Time Management
- Team Collaboration
- Written and Oral Communication
- Computer Skills
- Research
Timeline
Information and Referral Specialist
Oakland Community Health Network
11.2022 - Current
Front Desk Receptionist
Great Expressions Dental Centers
02.2022 - 11.2022
EMT-Basic
Superior Air-Ground Ambulance Service Inc.
05.2019 - 02.2022
Bachelor of Science - Public Health, Minor in Psychology
Wayne State University
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