Summary
Overview
Work History
Education
Skills
Timeline
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Salma Saldana Suarez

Sacramento,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Information and Referral Specialist

GoodWill/Community Link 211
01.2023 - Current
  • Follow up with clients to determine if referrals resulted in needs being met
  • Assess and screen for benefits eligibility, offering application assistance as appropriate.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Provide high quality information, referral advocacy and systems navigation for social and health services programs.
  • Answer incoming calls on an assigned schedule, assessing caller’s needs and making accurate referrals to appropriate community resources.
  • Develop working knowledge of health and human services network, with a focus on rent, housing, legal, financial and seasonal tax programs in order to help clients effectively access services.
  • Input data collected by clients to provide community resource planning and needs assessments.
  • Assess and respond to client needs using active listening skills, conversational intent and a high level of empathy.
  • Support service delivery in instances of both local, and regional disaster/emergency services activation.

PACKAGES HANDLER

FEDEX EXPRESS
06.2020 - 01.2023
  • Dealing with heavyweight freight
  • Forklifting, tugs and other loading and unloading equipment
  • Ability to maneuver packages of any weight above 50 Ibs
  • Aircraft certified to unload and load
  • Input data in system of truck drivers information
  • Decision making
  • Notify different stations of how much and where freight is going
  • Verifying height and weight
  • Coordinating with managers, in regards to routs and decision making
  • Giving directions to semi truck drivers
  • Data entry of all activity of the daily bases of Sacramento ramp
  • Adding and subtracting.

RETAIL SALES ASSOCIATE

FOREVER 21
02.2018 - 06.2020
  • Help customers find merchandise and purchase products in store
  • Ensuring the store is appropriately stocked with merchandise
  • Performing transactions like sales and returns
  • Greeting customers
  • Recommendations
  • Collaborating with fellow team members to keep the sales floor area clean and organized at all times
  • Meeting sales goals
  • Energy level
  • Verbal communication
  • Sharing product knowledge.

CASHIER

TACO BELL RESTAURANT
08.2017 - 02.2018
  • Count money in cash drawer at beginning to end of shift to ensure the amount
  • Inform customers of daily specials
  • Prepare and cook food according to instruction
  • Collecting money.

CASHIER

MCDONALD'S RESTAURANT
08.2016 - 05.2017
  • Inform customers of daily specials
  • Maintain sanitation, health and safety standards in work area
  • Serve orders to customers at window, counters, or tables
  • Record customers orders using cash register, multi counting machines
  • Work in fast paced environment.

Education

Skills

  • Public Speaking
  • Customer Service
  • Communication Skills
  • Problem Solving
  • Teamwork
  • Critical Thinking
  • Data Analysis
  • Patience
  • Computer Proficiency
  • Appointment Scheduling
  • Relationship building
  • Empathy and compassion
  • Active listening
  • Data Entry

Timeline

Information and Referral Specialist

GoodWill/Community Link 211
01.2023 - Current

PACKAGES HANDLER

FEDEX EXPRESS
06.2020 - 01.2023

RETAIL SALES ASSOCIATE

FOREVER 21
02.2018 - 06.2020

CASHIER

TACO BELL RESTAURANT
08.2017 - 02.2018

CASHIER

MCDONALD'S RESTAURANT
08.2016 - 05.2017

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Salma Saldana Suarez