Tiara Boykin
Ashburn,VA
Summary
Ambitious claim professional skilled in providing excellent customer service and solving complex claims issues. Proven ability to develop and maintain strong working relationships with clients and teammates. Adept in data analysis and dispute resolution techniques.
Overview
12
12
years of professional experience
Work History
Outside Property Claim Representative
Travelers Casualty Insurance
Chantilly, VA
05.2022 - Current
- Handles 1st party claims of moderate severity and complexity
- Completes field and virtual inspections; Accurately scopes and photographs damage, prepares detailed estimates within Xactimate to bring files to resolution.
- Investigates and evaluates all relevant facts to determine coverage, damages, and liability of property damage
- Negotiates with insureds, contractors and public adjusters; Conveys policy coverage, denials and claim settlements
- Manages file inventory to ensure timely resolution of claims to meet customer needs
Claims Dispatcher
Progressive Casualty Insurance Company
Riverview, FL
03.2017 - 05.2022
- Reviewed customer submitted photos and creates appraisal assignments for qualifying claims
- Dispatched claims to appropriate reps and monitored assignment board for any issues
- Documented claims appropriately; Informs file owners of missing information, disqualifying factors and alternate estimate options
- Recognized potential claims issues; Opened exposures based on liability, loss details and coverages
Claims Customer Service Representative
Progressive Casualty Insurance Company
Riverview, FL
11.2015 - 03.2017
- Provided customer support to internal and external customers
- Set up new loss claims, educated callers on the claims process and explained coverages
- Delivered tough messages and diffused highly emotional and stressful situations.
Intake Specialist Legal Assistant
Catania and Catania Attorneys at Law
Tampa, FL
03.2014 - 11.2015
- Interviewed potential clients, analyzed which cases to contract, reject, or refer to associate counsel
- Briefed attorneys on pending cases, scheduled consults and coordinated meetings
- Provided compassionate and attentive guidance to clients during moments of fear and crisis
- Investigated liability and facts of loss using scene diagrams, police reports, call recordings and witness statements
Legal Receptionist
Catania and Catania Attorneys at Law
Tampa, FL
05.2013 - 03.2014
- Operated a nine-line switchboard swiftly and efficiently using a warm and welcoming demeanor which developed a long-lasting rapport with callers
- Assisted paralegals and attorneys by providing comprehensive administrative support, such as drafting status letters, paying case expenses, composing deposition binders, and filing civil remedy notices
- Oversaw the office's internship program; trained and monitored interns on various office procedures.
Mail Clerk
Catania and Catania Attorneys at Law
Tampa, FL
05.2012 - 05.2013
- Verified proper distribution of incoming mail to correct individuals and departments
- Designed and implemented new office protocol that reestablished attorney/client relationships
- Managed documents by organizing forms, making photocopies, filing records, and preparing correspondence.
Education
Bachelor of Arts - Economics
The University of South Florida
12.2018
Skills
- Critical Thinking
- Team Collaboration
- Time Management
- Conflict Resolution
- Decision-Making
- Settlement Negotiation
- Data Analysis & Research
- Coverage Assessments
Timeline
Outside Property Claim Representative
Travelers Casualty Insurance
05.2022 - Current
Claims Dispatcher
Progressive Casualty Insurance Company
03.2017 - 05.2022
Claims Customer Service Representative
Progressive Casualty Insurance Company
11.2015 - 03.2017
Intake Specialist Legal Assistant
Catania and Catania Attorneys at Law
03.2014 - 11.2015
Legal Receptionist
Catania and Catania Attorneys at Law
05.2013 - 03.2014
Mail Clerk
Catania and Catania Attorneys at Law
05.2012 - 05.2013
Bachelor of Arts - Economics
The University of South Florida
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