Tiara Buskey
Tampa,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Medical Insurance Collector
Blackstone Medical Services
08.2022 - 06.2024
- Provided exceptional customer service when addressing patient inquiries regarding billing issues or insurance coverage concerns.
- Negotiated payment plans with patients experiencing financial difficulties, increasing overall recovery rate for unpaid balances.
- Increased cash flow for the organization through diligent monitoring of insurance reimbursements and timely appeals of underpaid claims.
- Maintained accurate documentation of all collection activities, ensuring compliance with industry regulations and internal policies.
Patient Access Representative
Fletcher Health And Rehab
10.2020 - 08.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Customer Service Representative
Publix
09.2016 - 10.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
High School Diploma -
Chamberlain Adult/Community Center
Tampa, FL02.2020
Skills
- Customer Service
- Insurance Verification
- Professionalism and ethics
- Patient confidentiality
- Teamwork
- Problem-solving
- Time management
- Multitasking Abilities
- Critical thinking
- Clear communication
Timeline
Medical Insurance Collector
Blackstone Medical Services
08.2022 - 06.2024
Patient Access Representative
Fletcher Health And Rehab
10.2020 - 08.2022
Customer Service Representative
Publix
09.2016 - 10.2019
High School Diploma -
Chamberlain Adult/Community Center
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