Tiara Giles
Eden,NC
Summary
Dedicated administrative professional with a focus on building positive relationships with clients, staff, and management. Skilled communicator with a talent for solving complex problems and resolving conflicts efficiently. Strong background in customer relations and a resilient attitude towards fast-paced environments. Detail-oriented and decisive with excellent multitasking abilities and a self-motivated work ethic. Comfortable working independently or collaboratively to ensure timely and accurate completion of clerical tasks.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Cato’s Fashion
Eden, NC
08.2023 - Current
- Managed daily operations to ensure efficient store workflow and high customer satisfaction.
- Developed staff training programs to enhance product knowledge and improve service quality.
- Analyzed sales data to identify trends and optimize inventory levels for better performance.
- Implemented visual merchandising strategies to attract customers and increase foot traffic.
- Coordinated staff schedules to maintain adequate coverage during peak hours and special events.
- Monitored compliance with store policies and procedures, ensuring a safe environment for employees and customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
RECEPTIONIST/REIMBURSMENT SPECIALIST
PIEDMONT COMMUNITY SERVICES
Martinsville, VA
01.2023 - Current
- In this position I am to greet all clients and visitors as they are entering the building.
- Maintained confidentiality and integrity of patient data.
- Answered customer questions to maintain high satisfaction levels.
- Collect payments from our patients as well as scheduling appointments at the doctors’ request
- Collect, post and manage patient account payments.
CUSTOMER SERVICE REPRESENTATIVE
ICF INTERNATIONAL
Martinsville, VA
11.2021 - 12.2022
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
ADMINISTRATIVE ASSISTANT/CASHIER
GREENSBORO METRO TREATMENT CENTER
Greensboro, NC
03.2019 - 11.2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments and maintained and updated appointment calendars.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
KINDERGARTEN GROUP LEADER
ACES, PILOT ELEMENTARY SCHOOL
Greensboro, NC
09.2017 - 06.2020
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education Support Specialist
Patrick Henry Community College
Martinsville, VA
06.2015 - 10.2017
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Referred students to degree programs based on interests, aptitudes or educational assessments.
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
Education
High school diploma -
Magna Vista High School
Ridgeway, VA05.2013
Skills
- Microsoft Office
- Multi-Line Telephone Skills
- Organization and Efficiency
- Multitasking and Prioritization
- Appointment Scheduling
- Credit Card Payment Processing
- Cash Handling
- Payment Processing
- Customer Service
- Customer Service-Oriented
- Scheduling and Calendar Management
- Administering Interviews
- Confidential Data Protection
- Computer Skills
- Tutoring and After School Help
- Behavioral/Cognitive Skills Development
- Problem-solving
- Customer service
- Customer service and engagement
- Time management
- Hiring and training
- Loss prevention
- Sales expertise
- Sales techniques
- Microsoft Office Suite
- Database management
- Systems and software expertise
- Human resource policies
- Software expertise
Timeline
Assistant Store Manager
Cato’s Fashion
08.2023 - Current
RECEPTIONIST/REIMBURSMENT SPECIALIST
PIEDMONT COMMUNITY SERVICES
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
ICF INTERNATIONAL
11.2021 - 12.2022
ADMINISTRATIVE ASSISTANT/CASHIER
GREENSBORO METRO TREATMENT CENTER
03.2019 - 11.2021
KINDERGARTEN GROUP LEADER
ACES, PILOT ELEMENTARY SCHOOL
09.2017 - 06.2020
Education Support Specialist
Patrick Henry Community College
06.2015 - 10.2017
High school diploma -
Magna Vista High School