Tiara Green
North Liberty,IA
Summary
Hospitality professional ready to excel in customer service. Expertise in managing guest interactions and ensuring welcoming environment. Known for strong teamwork and adaptability, ensuring seamless operations and guest satisfaction. Recognized for excellent communication skills and friendly, approachable demeanor. Demonstrated ability to handle guest inquiries and complaints efficiently while maintaining positive attitude.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Suites
Coralville, IA
01.2018 - 02.2022
- Managed guest check-in and check-out processes efficiently to enhance the customers experience at our hotel.
- Resolved guest inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Coordinated room assignments based on availability and guest preferences for comfortability and interest.
- Maintained accurate records of reservations, cancellations, and special requests.
- Accountable for collecting room deposits, fees, payments, and personal information for the customers stay.
- Welcomed each new arrival pleasantly and confirmed reservations and identification also offered tours around the lobby if needed.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Verified if the customer was eligible for renting a room at Holiday Inn.
- Ensured that all the accommodations at the hotel was working for the customers during their stay.
- Great at using multiple systems at once.
- Empathic have strong communication skills
Correctional Officer
Iowa Medical and Classification Center
Coralville, IA
03.2022 - Current
- Utilize strong communication and conflict-resolution skills in high-pressure situations.
- Prepare detailed reports and maintain accurate documentation for administrative review.
- Coordinate communication through phone systems, email, and internal software systems.
- Demonstrate professionalism, adaptability, and problem-solving in fast-paced environments.
- Manage multiple responsibilities while maintaining attention to detail and safety procedures.
- Mentored junior officers promoting professional development and adherence to policies.
- Assisted in the training of new correctional officers, providing tours around the facility.
Education
High School Diploma -
Iowa City High School
Iowa City, IA01-2018
Timeline
Correctional Officer
Iowa Medical and Classification Center
03.2022 - Current
Hotel Front Desk Clerk
Holiday Inn Suites
01.2018 - 02.2022
High School Diploma -
Iowa City High School