Tiara Gregg

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
• Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Navigating through Open Dental to schedule, process insurance claims etc.

• Corrected, completed and processed claims for multiple payer codes
• Assisted in reconciling deposit and patient collections
• Processed online and paper appeal submissions and refund requests
• Processed billing calls and answered questions from patients and third-party carriers
• Developed and documented collection procedures and policies to comply with government regulations
• Analyzed customer financial records to determine appropriate payment plan
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

• Handled day-to-day customer contact via phones, faxes, and emails
• Managed customer service budgets for cost-effective staff and resource allocation
• Implemented company policies and procedures for professional, cohesive customer care
• Developed customer service initiatives to improve performance and uplift satisfaction scores
• Created reporting systems to track customer service performance and improve insight
• Resolved escalated customer service inquiries and complaints to maintain satisfaction
• Educated customers about billing, payment processing and support policies and procedures
• Cross-trained and backed up other customer service managers.