Tiara Johnson
Vicksburg,MS
Summary
Proven leader with a track record of enhancing customer satisfaction at Walmart Super Center #708 through effective team management and problem resolution. Skilled in staff training and development, with a keen focus on health and safety compliance. Excels in decision-making and customer service, significantly reducing complaints and fostering a positive work environment.
Overview
24
24
years of professional experience
Work History
Evening Manager
Super Junior #3
Vicksburg, MS
11.2021 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Provided excellent customer service, leading by example for team members to follow.
- Oversaw cash handling procedures, ensuring accuracy and accountability among team members.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Certified Nursing Assistant
Shady Lawn Nursing and Rehabilitation Center
Vicksburg, MS
07.2013 - 02.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Manager
Walmart Super Center #708
Vicksburg, MS
10.2000 - 08.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
Basic Courses -
Port Gibson High School
Port Gibson, MS05.1996
Skills
- Staff recruitment and retention
- Customer service focus
- Decision-making capabilities
- Staff Training and Development
- Delegation and Supervision
- Health and safety compliance
Timeline
Evening Manager
Super Junior #3
11.2021 - Current
Certified Nursing Assistant
Shady Lawn Nursing and Rehabilitation Center
07.2013 - 02.2020
Customer Service Manager
Walmart Super Center #708
10.2000 - 08.2010
Basic Courses -
Port Gibson High School