Tiara Jordan
Amityville,NY
Summary
Experienced & ambitious Medical Assistant/Phlebotomist with extensive training and hands-on experience in delivering direct nursing care, venipuncture, obtaining vitals, performing physical exams with EKGs, billing and scheduling appointments. Seeking to obtain a secured position in a hospital setting or outpatient facility; supporting physicians, nurses & other medical staff to facilitate patient care.
Overview
8
8
years of professional experience
Work History
Traveling Phlebotomist/ Medical Assistant
Medely
09.2020 - Current
- Traveled while working in hospitals, ambulatory surgical centers, orthopedic centers, clinics, blood banks and urgent care facilities.
- Educated patients on proper medication usage and potential side effects, promoting adherence to treatment plans.
- Prepared examination rooms for various medical procedures, ensuring optimal safety conditions for patients and staff.
- Efficiently performed phlebotomy tasks, collecting blood samples with minimal discomfort to patients.
- Promoted a welcoming environment for diverse patient populations through cultural competence and clear communication skills.
- Managed inventory of medical supplies, ensuring adequate stock levels and reducing waste.
- Delivered excellent customer service while addressing patient inquiries over the phone or in person.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Practice Medical Assistant
Northwell Health
12.2019 - 06.2020
- Collaborated with members of the health care team in coordinating and implementing plans for patient care.
- Performed vital signs, height, weight, and screening procedures.
- Collected and assisted providers in collection of specimens (over 40 a day), using appropriate protocols such as infection control.
- Performed and documented daily controls and calibration of laboratory equipment when needed.
- Performed ECGs and phlebotomy in accordance with provider orders.
COVID-19 Antibody/Serology Testing (Phlebotomist)
LIJVS Northwell Health
04.2020 - 05.2020
- Verified request, patient and specimen information.
- Performed over 120 Successful draws from adult, pediatric and/or infant patients and processed specimens following established procedures and techniques. Hospital setting for employee testing and all 5 boroughs for low income communities.
- Followed in-process quality control procedures.
Medical Assistant
Island Gastroenterology Consultants
09.2019 - 12.2019
- Performed front desk duties, including answering phones, scheduling appointments, sorting faxes, greeting patients, ordering supplies and distributed sample pharmaceuticals as prescribed
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Obtained client medical history, including medication information, symptoms and allergies
Medical Assistant Intern
Dr. Robert Glaser
07.2019 - 09.2019
- Welcomed patients and inquired about well-being since last treatment
- Communicated effectively with staff, patients and insurance companies by email and telephone
- Submitted prescriptions to pharmacy via phone, fax or web
- Collected histories, vitals and current complaints via patient interviews
- Organized paperwork such as charts and reports for office and patient needs (EMR)
- Collected over 40 blood samples daily using vacuum tubes, tourniquets, syringes, butterfly needles, and straight needles
- Labeled and prepared specimens (urine) for shipment to laboratory facilities
- Performed physicals and care for cardiac patients
- Sanitized, restocked and organized exam rooms and medical equipment
- Operated complex cardiac monitoring systems, including ECG rhythm screens, computerized dysrhythmia detection system and rhythm strip printers
Inside Sales Representative
Charter Communications
10.2016 - 11.2018
- Established and maintained a high level of customer satisfaction, professionalism and courtesy during all sales transactions
- Exceeded weekly and monthly sales activity goals by utilizing sound telephone based selling techniques
- Responded to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc
- Learned and mastered order processing billing system regarding all aspects of sales.
- Consistently demonstrated proficiency at explaining all products and services to existing and prospective customers
- Promoted and communicated current marketing campaigns and promotions, work with other departments, as necessary, to resolve customer issues
LICENSES & CERTIFICATIONS
- Certified BLS through American Health Association
- Certified Medical Assistant
- Certified Phlebotomy Technician #M7K8Z6E9
Timeline
Traveling Phlebotomist/ Medical Assistant
Medely
09.2020 - Current
COVID-19 Antibody/Serology Testing (Phlebotomist)
LIJVS Northwell Health
04.2020 - 05.2020
Practice Medical Assistant
Northwell Health
12.2019 - 06.2020
Medical Assistant
Island Gastroenterology Consultants
09.2019 - 12.2019
Medical Assistant Intern
Dr. Robert Glaser
07.2019 - 09.2019
Inside Sales Representative
Charter Communications
10.2016 - 11.2018