Tiara Lighty-Lynch
Hopewell,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager/Marketing Director
Comprehensive Counseling Solutions Of Virginia
07.2023 - Current
- Reported to senior management on organizational performance and progress toward goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Conducted market research to identify customer needs and preferences.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Improved lead generation through targeted email marketing campaigns and data-driven analytics by 75%.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
Lead Business Office Coordinator
HCA VA Healthcare at Home
03.2023 - 07.2023
- Evaluated office processes to report opportunities for improvement to leadership.
- Attended and participated in continuing educational programs to optimize job performance.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Directed and oversaw office personnel activities.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Corresponded with 5 major hospitals and medical offices regarding incoming home health referrals.
ER Registrar
HCA Patient Account Services
09.2022 - 03.2023
- Maintained physician and clinic schedules.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning
processes. - Facilitated patient prescriptions, new prescriptions, refills and pre-authorizations.
- Processed insurance approval forms for scheduled procedures and office visits.
- Used electronic systems to enter provider orders and retrieve test results.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy
productivity and collection standards for registrations and insurance verifications. - Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient
charts.
Customer Service Representative II
Elevance Health
08.2021 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Managed approximately 45 incoming calls, emails and faxes per day from customers.
Shift Manager
Integrity Staffing Solutions Inc.
10.2019 - 08.2021
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reinforced rules to promote superior employee performance.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Observed and monitored utilization of equipment.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Managed 1,000+ individuals, creating KPI’s, summaries for actualized vs target, and then making suggestions based on those data sets.
- Conducted monthly and quarterly strategic assessments and forecasting used to gain insight and determine succeeding actions.
- Facilitated employee interactions by redirecting or responding to complex inquiries, constructing employee memos, and creating talking points for various meetings across organization.
- Developed, reviewed, published, and maintained HRIS and Bamboo systems (i.e. training materials, employee documentation, company assets, etc.).
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZDiploma With Honors - Business Administration
American National University
Lexington, KY10.2021
Skills
- Employee Onboarding
- Regulatory Compliance
- Talent Management
- Staffing and Recruiting Professional
- Staff Management
- Personnel Information Systems
- Organizational Development
- Employee Relations
- Records Management
- Team Building
- Leadership Development
- Training Development
- Organizational Skills
- Technical Support
- MS Office
- Operations Management
- Office Administration
- Documentation expertise
- Good Judgment
Certification
- Business Law for Managers- 2020
- Connecting with Executives- 2020
- HR as a Business Partner- 2020
Timeline
Office Manager/Marketing Director
Comprehensive Counseling Solutions Of Virginia
07.2023 - Current
Lead Business Office Coordinator
HCA VA Healthcare at Home
03.2023 - 07.2023
ER Registrar
HCA Patient Account Services
09.2022 - 03.2023
Customer Service Representative II
Elevance Health
08.2021 - 09.2022
Shift Manager
Integrity Staffing Solutions Inc.
10.2019 - 08.2021
Bachelor of Science - Business Administration
Grand Canyon University
Diploma With Honors - Business Administration
American National University
- Business Law for Managers- 2020
- Connecting with Executives- 2020
- HR as a Business Partner- 2020
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