Tiara Mears
Bronx,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in customer service best practices and unparalleled support.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Kew Gardens Family Physicians LLP
09.2023 - Current
- Adhers to strict HIPAA guidelines to protect patient privacy.
- Checks patient insurance, demographic, and health history to keep information current.
- Help patients complete necessary medical forms and documentation.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
Optical Sales Associate
National Vision - America's Best
07.2022 - 08.2023
- Filled ophthalmic eyeglass prescriptions taking into account the lens and frame options of each prescription, including but not limited to the following: Recommend specific lens types, materials, and coatings to suit customer needs
- Performed any appropriate optical related measurements
- Drove profitable sales results by fostering a culture that focuses on educating our customers and helping them to meet their vision needs
- Educated the customer on the various frame and lens styles, materials, and functions to empower the customer's buying decisions
- Provided appropriate guidance to guests in regards to insurance benefits
- Other duties as assigned by the Store Manager
- Performed business tasks, such as maintaining sales records, keeping track of customers' prescriptions, and ordering and maintaining inventory
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Geico Insurance Co.
08.2021 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants
- Reviewed policies and make suggestions for additional coverage and services for protection
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Forwarded customers to sales agents when a policy needs to be initiated or upgraded.
Assistant Teacher
Bright Horizons
09.2019 - 08.2021
- Provided support to lead teachers in the classroom
- Maintained accurate student-to-staff ratio tracking sheets daily
- Followed and enforces health and safety procedures established by the company
- Enhanced children's play and learning with language activities, materials, and playtime
- Collaborated with other staff members with lesson planning based on individual student needs, as well as interests
- Monitored and reported student progress and development, offering mentoring as needed.
Customer Service - Mobile Expert
T-Mobile
09.2017 - 09.2019
- Provided excellent customer service while assisting new and existing customers with their unique technology needs and problem-solving issues
- Responded to billing inquiries, equipment replacement and upgrades, and service activations
- Completed documentation accurately according to company policy and procedures
- Wrote sales slips and sales contracts
- Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customer's accounts to identify revenue opportunities, and excelling in quality metrics
- Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma -
Gray's Creek High School
05.2007
Skills
- Versatile Customer Service
- Team Oriented
- Detail Oriented
- Excellent Communication Skills
- Problem Solving
- Empathetic
- Time-managing
- Records Management
- HIPAA Compliance
- Medical Billing
- Insurance Verification
- Payment Collection
Timeline
Medical Receptionist
Kew Gardens Family Physicians LLP
09.2023 - Current
Optical Sales Associate
National Vision - America's Best
07.2022 - 08.2023
Customer Service Representative
Geico Insurance Co.
08.2021 - 12.2021
Assistant Teacher
Bright Horizons
09.2019 - 08.2021
Customer Service - Mobile Expert
T-Mobile
09.2017 - 09.2019
High School Diploma -
Gray's Creek High School
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