Tiara Moreland
Mesquite,Texas
Summary
Detail-oriented collaborator with strong organizational skills. Ability to manage multiple projects with a high degree of proficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Underwriting Assistant
State Farm Insurance
Richardson, TX
06.2023 - 05.2025
- Managed a high volume of underwriting data entry tasks with exceptional diligence and accuracy.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Assess customer risks and determine insurance eligibility by reviewing applications, existing business, statistical data, reports, and customer information.
- Evaluated insurance claims for accuracy and compliance with company policies.
IT Help Desk Agent
Mphasis
Richardson, Texas
11.2022 - 06.2023
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users, and patiently walked individuals through basic troubleshooting tasks.
- Set performance goals for staff members, and helped teams meet important deadlines.
- Keeping a 95% and high score on calls throughout the month.
- Consistently achieving great metrics by using proper training materials and knowledge base articles.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Collaborated with level 3 technical support to reduce call time.
Technical Support
BC Forward - Remote
Richardson, Texas
04.2022 - 10.2022
- Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat, and email platforms.
- Attended weekly team meetings to enhance product and service knowledge, and gain insight into beneficial issue resolution strategies.
- Troubleshoot VPN, VMware, and diagnose to resolve technical hardware and software issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
Technical Support Representative
ADT Security Services
Irving, Texas
03.2018 - 11.2020
- Assisted customers in identifying issues, and explained solutions to restore service and functionality.
- Documented support interactions for future reference. Used ticketing systems to manage and process support actions and requests.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation, and quickly troubleshot errors.
- Cancel alarm systems for the users after verifying the PIC.
- Dispatch technicians and police to home and business owners.
Authorization and Appointing
Maximus
Irving, Texas
10.2015 - 06.2017
- Achieved daily, weekly and period appointment goals as determined by the department manager.
- Entered, organized, and updated contact data into computer system using different programs.
- Making outbound calls verifying HIPAA.
- Promote different wellness programs for Veterans. Complete excel spreadsheet throughout the day to track authorizations and appointments.
- Auditing authorizations that I have completed. Completed form letters in response to requests or problems identified by correspondence.
- Computed costs of records furnished to requesters and wrote letters to obtain payment.
- Review Veterans applications to process doctors’ appointments.
Education
High School Diploma -
John Horn High School
Mesquite, Texas01.2008
Some College (No Degree) - Business Administration and Management
East Field College
Mesquite, TXSkills
- Data entry
- Microsoft Excel
- Effective communication
- Underwriting
- Time management
- Multitasking and organization
- Texas claims adjuster license
- Technical troubleshooting
- Problem solving
- Critical thinking
Certification
- Insurance Adjuster License- TX
License Number:3360778
Timeline
Underwriting Assistant
State Farm Insurance
06.2023 - 05.2025
IT Help Desk Agent
Mphasis
11.2022 - 06.2023
Technical Support
BC Forward - Remote
04.2022 - 10.2022
Technical Support Representative
ADT Security Services
03.2018 - 11.2020
Authorization and Appointing
Maximus
10.2015 - 06.2017
High School Diploma -
John Horn High School
Some College (No Degree) - Business Administration and Management
East Field College