Tiara Murriell
Rahway,NJ
Summary
Goal-oriented manager with distinguished experience in Luxury and Beauty industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
Work History
Sales Manager
European Wax Center
11.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Director
Semper Laser
05.2023 - 11.2023
- Achieved a high degree of customer satisfaction, handled client inquiries, addressed customer dissatisfaction, resolved service complaints, and address adverse reactions with the assistance of the Medical Director
- Developed and conducted persuasive verbal sales
- Generated leads through partnerships and community outreach events.
Client Engagement Manager
Thibaut
09.2021 - 09.2022
- Conducted successful service delivery and implementation by managing back-end activities
- Spearheaded client management strategies through recommended plan changes and additions
- Developed a high performing client experience team and collaborated with sales managers to assist with achieving 95% sales goal quota.
- Developed tailored solutions for diverse clientele, ensuring customer satisfaction and loyalty.
Client Experience Manager
Fashionphile
11.2018 - 08.2021
- Developed and managed ongoing relationships with customers by managing expectations and proactively finding solutions, achieving a customer satisfaction rate of 95%
- Trained employees by providing performance feedback and coaching in service techniques.
Luxury Sales Account Manager
The Real Real
05.2015 - 11.2018
- Achieved a 97% or higher on all key performance indicators on billing, deliveries and tracing reports
- Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives
- Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.
EDI/ Compliance Specialist
Golden Touch Imports
08.2013 - 05.2015
- Executed regulatory remediation and audit remediation deliverables
- Developed and implemented control policies to mitigate risks while enhancing compliance with regulatory agencies
- Coordinated with department leads to promote adherence to new standards and updated requirements.
Premier Client Manager
Net-a-Porter
10.2010 - 08.2013
- Mastered CRM systems and applications confidently and accurately to support and track the processing of outbound and inbound Premier orders
- Coordinated closely with other internal departments to ensure issues affecting Premier customer orders or returns are resolved within agreed service levels
- Trained and developed special delivery team.
Education
B.A. - Business Administration -
New Jersey City University
Jersey City, NJSkills
- Client Relations Management
- Client Retention
- Direct Sales
- Lead Generation
- Revenue Growth
- Staff Management
- Talent Development
- Microsoft Office 365
- CRM Software
- Relationship Building
- Sales team training
- Account Management
Timeline
Sales Manager
European Wax Center
11.2023 - Current
Sales Director
Semper Laser
05.2023 - 11.2023
Client Engagement Manager
Thibaut
09.2021 - 09.2022
Client Experience Manager
Fashionphile
11.2018 - 08.2021
Luxury Sales Account Manager
The Real Real
05.2015 - 11.2018
EDI/ Compliance Specialist
Golden Touch Imports
08.2013 - 05.2015
Premier Client Manager
Net-a-Porter
10.2010 - 08.2013
B.A. - Business Administration -
New Jersey City University
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