Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Tiara Neal

Magnolia,DE

Summary

Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Branch Manager

Del-One Federal Credit Union
Dover, DE
12.2022 - Current
  • Developed strategies to increase customer satisfaction and loyalty.
  • Participated in community events to promote brand awareness.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Conducted regular performance reviews for all employees in the branch.
  • Organized professional development programs for employees at all levels of the organization.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Assistant Branch Manager

Del-One Federal Credit Union
Smyrna, DE
04.2022 - 12.2022
  • Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
  • Monitored daily operations of the branch including sales, customer service, inventory control.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
  • Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
  • Provided training to new employees on company policies and procedures.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Managed daily cash flow activities including counting cash drawers at opening and closing times.
  • Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
  • Maximized sales potential by training new members in improved sales strategies.
  • Provided bank leadership in absence of branch manager.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Developed strategy to achieve target sales goals.
  • Supervised branch team, providing management with performance assessment suggestions.
  • Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Member Service Representative

Del-One Federal Credit Union
Middletown, DE
12.2019 - 04.2022
  • Referred complex issues to management for resolution.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Researched complex issues related to accounts or services provided by the organization.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Handled customer complaints in an efficient and courteous manner.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Answered incoming calls regarding membership benefits and services.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Processed loan applications and documented loan decisions according to policy requirements.
  • Greeted customers in a friendly and professional manner.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Responded promptly to emails from members seeking assistance.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Maintained accurate records of member interactions and transactions.
  • Ensured compliance with applicable laws and regulations related to banking operations.
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Answered member questions about products and services.
  • Processed cash and check deposits every day.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Delivered quality service by assessing, advising and assisting credit union members.

Teller

Del-One Federal Credit Union
Smyrna, DE
04.2019 - 12.2019
  • Explained account information to customers in detail as needed.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Balanced cash drawers on a daily basis.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Answered customer inquiries regarding bank products and services.
  • Maintained accurate records of all transactions for compliance purposes.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Followed up on requests from customers in a timely manner.
  • Processed wire transfers for customers both domestically and internationally.
  • Explained the features of various banking products available to customers.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Built and maintained client relationships through quality, personalized interactions.

Assistant Store Manager

Once Upon a Child - Dover Delaware
Dover, DE
04.2013 - 04.2019
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Trained new employees on store policies, procedures and customer service standards.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.

Education

Associate of Arts - Business Management

University of Phoenix
Tempe, AZ
04-2025

High School Diploma -

Smryna High School
Smyrna, DE
06-2007

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ

Skills

  • Customer service
  • Financial analysis
  • Project management
  • Sales strategies
  • Regulatory compliance
  • Team player
  • Excellent time management skills
  • Shift scheduling
  • Employee training
  • Conflict resolution
  • Community engagement
  • Reliable
  • Loan documentation
  • Training and development
  • Friendly
  • Upselling and cross selling
  • Customer relationships
  • Approachable
  • Strong team-builder
  • Financial advising
  • Cash handling expertise
  • Staff training

Accomplishments

  • Dean's List - January 2025
  • Leadership Central Delaware Graduation- June 2025

Certification

  • Certified Credit Counselor
  • Certified Financial Coach

References

References available upon request.

Timeline

Branch Manager

Del-One Federal Credit Union
12.2022 - Current

Assistant Branch Manager

Del-One Federal Credit Union
04.2022 - 12.2022

Member Service Representative

Del-One Federal Credit Union
12.2019 - 04.2022

Teller

Del-One Federal Credit Union
04.2019 - 12.2019

Assistant Store Manager

Once Upon a Child - Dover Delaware
04.2013 - 04.2019

Associate of Arts - Business Management

University of Phoenix

High School Diploma -

Smryna High School

Bachelor of Science - Business Management

University of Phoenix

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