TIARA POTTER
Atlanta,GA
Summary
Highly motivated and results-driven professional with a proven track record of improving outcomes for clients. Experienced in social work and service coordination, demonstrating abilities to develop and implement strategic plans, communicate effectively with diverse populations, and establish strong relationships with clients and partners. Possesses expertise in case management, service coordination, and data analysis, making a valuable asset to any organization seeking to optimize customer success and retention.
Overview
14
14
years of professional experience
Work History
Family Service Coordinator
ChildKind
Atlanta , GA
2018.11 - 2021.10
- Spearheaded efforts that resulted in 20% increase in timely placement of children in permanent, stable families
- Established and maintained strong relationships with foster parents leading to successful matching of children in need of suitable families
- Coordinated respite care with 95% satisfaction rate among families and referral sources
- Produced weekly reports that were used by DFCS in 100% of cases
Social Services Case Manager- Team Lead
Division of Family and Children Services
Atlanta , Georga
2014.12 - 2018.10
- Developed and implemented comprehensive 6-month case plans that led to 30% increase in safety and permanency for at-risk children
- Collaborated with law enforcement when necessary to ensure protection of at-risk children
- Testified in court on all cases, providing critical information on level of risk to children in agency's legal custody.
- Supervised and assisted Case Managers, resulting in 100% compliance with agency mandates for children and families.
Daycare Assistant
Christ Morning Star
Hempstead , New York
2011.10 - 2014.09
- Implemented curriculum-based educational and development programs that resulted in increase in optimal learning and development among students aged 0-4 years old.
- Maintained meticulous attendance records, resulting in 100% compliance with state regulations.
- Oversaw day-to-day operations of daycare, including homework assistance, potty training, and indoor and outdoor activities with 95% satisfaction rate among parents.
Executive Administrator
Greater Rescue Church Of Christ
Queens , NY
2011.03 - 2011.10
- Successfully increased engagement and attendance at church events by 25%, through securing high-profile pastors as keynote speakers
- Coordinated and managed multiple calendars and schedules for senior leadership, ensuring seamless coordination of all church operations
- Supervised and optimized productivity and functionality of various administrative departments, including facilities management, communications, and community outreach
Social Worker/Case Planner
MercyFirst
Queens , NY
2007.07 - 2010.03
- Implemented strategic service plans for clients and families that improved issues related to truancy, domestic violence, substance abuse, poverty, and psychological and emotional abuse resulting in 40% increase in successful case outcomes.
- Provided comprehensive case planning services, including making healthcare referrals, coordinating with referral agencies, and advocating as needed, resulting in 95% satisfaction rate among clients and families.
- Maintained detailed electronic records, progress notes, and quality control management documents that ensured compliance with CPS and NYS regulations with 100% accuracy.
Education
Certificate of Completion - Customer Success Management Fundamentals
LinkedIn Learning
N/A03.2023
Certificate of Completion - Sales: Customer Success
LinkedIn Learning
N/A03.2023
Bachelor of Science - Psychology
Virginia State University
Ettrick, VA12.2005
Skills
- Relationship Management
- Communication Skills
- Problem-Solving
- Project Management
- Analytical Thinking
- Collaboration
- Customer Focus
- Leadership
- Organizational Skills
- Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Service Coordinator
ChildKind
2018.11 - 2021.10
Social Services Case Manager- Team Lead
Division of Family and Children Services
2014.12 - 2018.10
Daycare Assistant
Christ Morning Star
2011.10 - 2014.09
Executive Administrator
Greater Rescue Church Of Christ
2011.03 - 2011.10
Social Worker/Case Planner
MercyFirst
2007.07 - 2010.03
Certificate of Completion - Customer Success Management Fundamentals
LinkedIn Learning
Certificate of Completion - Sales: Customer Success
LinkedIn Learning
Bachelor of Science - Psychology
Virginia State University
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