Tiara Quince
Summary
Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization.
Overview
18
18
years of professional experience
Work History
Tax Preparer
Unlimited Tax Service
01.2022 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
Customer Service Representative
Iqor
09.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Teacher
Friends Of Children Headstart
12.2017 - 08.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
Customer Service Representative
General Dynamics Information Technology
09.2015 - 01.2016
- Answer telephone calls, listen to the problem and try my best to resolve the issue
Coil Winder
Howards Ind
01.2010 - 01.2015
- Wind coils
Stocker
Dollar General
01.2010 - 01.2010
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Cashier subway artist
Subway chevron
01.2006 - 01.2007
- Make sandwiches, operate the cash register, and perform cash drop
Education
Bachelor of Science - General Studies
Jackson State University
Jackson, MSAssociate In Arts -
Hinds Community College
Jackson, MS01.2014
Skills
- Organization skills
- Document Preparation
- Income Tax Preparation
- Local, state, and federal tax returns
- Relationship Building
- Tax Return Preparation
- Client Communication
- Data inputting
- Data Gathering
- Organizational abilities
- Verbal/written communication
- Payroll familiarity
- QuickBooks proficiency
- Information Processing
Timeline
Tax Preparer
Unlimited Tax Service
01.2022 - Current
Customer Service Representative
Iqor
09.2020 - 02.2022
Teacher
Friends Of Children Headstart
12.2017 - 08.2020
Customer Service Representative
General Dynamics Information Technology
09.2015 - 01.2016
Coil Winder
Howards Ind
01.2010 - 01.2015
Stocker
Dollar General
01.2010 - 01.2010
Cashier subway artist
Subway chevron
01.2006 - 01.2007
Bachelor of Science - General Studies
Jackson State University
Associate In Arts -
Hinds Community College
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