Ti'Ara Ragland
Stafford,VA
Summary
Dynamic Department Manager with proven expertise in customer service, team leadership, and operational efficiency. Committed to driving performance and enhancing customer engagement through effective staff training and task delegation in high-volume environments. Recognized for developing high-performing teams, improving customer satisfaction, and supporting organizational goals through strong leadership and communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Department Manager
Primark
Woodbridge, VA
09.2024 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed staff on company policies, product knowledge, and customer service standards.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed inventory levels to optimize stock management and reduce shrinkage rates.
- Conducted regular team meetings to communicate goals, updates, and performance expectations.
- Resolved customer inquiries and complaints promptly to maintain high service standards.
Department Manager
Hennes & Mauritz
Fredericksburg, VA
10.2023 - 09.2024
- Lead daily operations for a high-volume retail department while overseeing team performance, customer satisfaction, and operational efficiency.
- Analyze sales trends, KPIs, and profitability metrics to identify opportunities for improved performance and customer engagement.
- Manage scheduling and labor allocation to maximize productivity and support business goals.
- Train, mentor, and develop employees through coaching, performance feedback, and succession planning.
- Resolve customer and employee concerns professionally while maintaining a positive team environment.
- Support inventory processing, merchandising execution, operational compliance, and store opening/closing procedures.
Associate Manager
Famous Footwear
Stafford, VA
06.2022 - 10.2023
- Assisted in overseeing store operations, employee supervision, and performance management in a fast-paced retail environment.
- Monitored KPIs and sales performance to support operational and financial objectives.
- Recruited, trained, and coached team members to improve productivity and customer experience.
- Managed shipment processing, merchandising standards, and daily operational procedures.
- Acted as manager-on-duty in the absence of store leadership.
Department Supervisor
Hennes & Mauritz
Fredericksburg, VA
08.2014 - 06.2022
- Supervised daily workflow, staff coordination, and customer service operations within a high-traffic retail environment.
- Supported sales growth initiatives by analyzing business needs and implementing operational priorities.
- Trained and coached employees and supervisors while promoting accountability and performance improvement.
- Collaborated with leadership teams to improve operational execution and customer satisfaction.
- Maintained inventory organization, merchandising standards, and operational compliance.
Education
Associate of Applied Science - Criminal Justice
Northern Virginia Community College
Annandale, VASkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Goals and performance
- Customer engagement
- Decision-making
- Task delegation
- Safety and security
Certification
CPR - Certified
Languages
English
Timeline
Department Manager
Primark
09.2024 - Current
Department Manager
Hennes & Mauritz
10.2023 - 09.2024
Associate Manager
Famous Footwear
06.2022 - 10.2023
Department Supervisor
Hennes & Mauritz
08.2014 - 06.2022
Associate of Applied Science - Criminal Justice
Northern Virginia Community College