Tiara Reynolds
San Diego,CA
Summary
Highly motivated service professional with 5+ years of experience in human services, case management, intake, eligibility determination, and program coordination across County of San Diego agencies, Public Consulting Group, and community-based nonprofits. Skilled in conducting comprehensive assessments, developing individualized service plans, and monitoring participant progress to support engagement and compliance with program requirements. Reliable, dedicated, and goal-oriented, with strong learning agility and the ability to adapt to new environments. Demonstrates excellent organizational skills, time management, and attention to detail while documenting case activity accurately and timely in required systems. Versatile team player and independent contributor with experience supporting foster youth, low-income families, and vulnerable populations. Mandated Reporter with a commitment to trauma-informed, culturally responsive service delivery.
Experienced with motivational techniques, interpersonal communication, and strategic planning. Utilizes tailored approach to foster individual and team growth. Track record of achieving enhanced performance outcomes through effective coaching methods.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coach / Mentor (Stipended Volunteer)
Just in Time for Foster Youth
San Diego, CA
03.2024 - Current
- Provide individualized coaching and mentoring to transition-age foster youth (ages 18–26), supporting goal planning, employment readiness, education access, and housing stability.
- Conduct monthly in-person and phone check-ins to assess progress, identify barriers, and connect participants to county and community resources.
- Support an average of 6+ monthly move-ins by assisting with warehouse distributions, transportation logistics, and home setup for youth transitioning to independent living.
- Demonstrate versatility by supporting multiple departments, reentry and reunification initiatives, policy participation, and seasonal outreach events.
- Developed individualized coaching plans tailored to youth needs and aspirations.
Human Services Specialist – Access Call Center
County of San Diego
San Diego, CA
12.2024 - 10.2025
- Conduct eligibility interviews for CalWORKs, Medi-Cal, and CalFresh, processing 120+ applications monthly.
- Verify documentation and accurately enter case data into eligibility and case management systems to ensure compliance and timely benefit determinations.
- Educate participants on program requirements using culturally responsive communication to improve understanding and compliance.
- Coordinate referrals to employment, housing, behavioral health, and stabilization services while monitoring participation and progress toward program goals.
- Conducted assessments to determine eligibility for social services and support programs.
- Developed and implemented service plans tailored to individual client needs.
Program Assistant (Temporary)
Public Consulting Group (PCG) – Contract via Insight Global
San Diego, CA
07.2024 - 12.2024
- Facilitate 10–20 daily in-person and phone intakes for housing and workforce development programs under County and federal guidelines.
- Determine eligibility for temporary and permanent housing services while maintaining accurate, confidential case documentation.
- Document 100% of case activity accurately and timely in required systems to support audits, reporting, and progress monitoring.
- Coordinate referrals to employment, education, and community resources, increasing participant engagement through consistent follow-up and goal tracking.
- Implemented process improvements that reduced turnaround times for program deliverables.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Receptionist / Security Officer
Hospital & Cancer Research Facility – Securitas
San Diego, CA
11.2021 - 09.2024
- Serve as first point of contact for 100+ patients, staff, and visitors daily, ensuring safety, professionalism, and compliance.
- Manage visitor credentialing, front-desk operations, and emergency response protocols in HIPAA-regulated environments.
- Coordinate incident and crisis response, maintaining precise, chronological security logs for compliance and reporting purposes.
- Apply professional empathy with clear boundaries during high-stress interactions to support effective communication and de-escalation.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Trained new reception staff on hospital protocols and customer service standards.
- Monitored waiting area conditions to ensure a comfortable environment for patients.
Customer Service Representative (Temporary)
State of California – Employment Development Department (EDD)
San Diego, CA
08.2021 - 08.2022
- Handled high-volume inbound calls during the COVID-19 response, verifying customer identity prior to case review and assistance.
- Reviewed unemployment insurance cases, processed EDD payments, and informed customers of missing documentation or required actions.
- Performed accurate data entry, updating mailing addresses, email addresses, and case notes in state systems.
- Provided clear explanations of benefits and procedures while documenting all interactions to support timely case resolution.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing claims, ensuring compliance with state regulations and policies.
- Managed complex case escalations, providing timely resolutions while maintaining customer satisfaction.
Customer Service Representative
Charter Communications
San Diego, CA
01.2019 - 09.2021
- Managed high-volume customer inquiries with empathy, accuracy, and attention to detail.
- Documented case details accurately in support systems to track progress and resolution.
- Used active listening to identify issues, resolve concerns, and connect customers to appropriate resources.
- Strengthened communication, problem-solving, and data-entry skills transferable to human services and intake roles.
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Collaborated with team to streamline service processes, reducing response times significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pharmacy Technician
CVS Pharmacy
San Diego, CA
11.2015 - 09.2017
- Processed prescriptions and verified insurance eligibility in a fast-paced pharmacy environment.
- Managed medication inventory and ensured accurate labeling and dispensing procedures.
- Maintained strict confidentiality and compliance with HIPAA and pharmacy regulations.
- Provided customer service support with professionalism and attention to patient safety.
- Processed and dispensed medications accurately, adhering to safety protocols and regulatory compliance.
- Assisted pharmacists with patient consultations, providing essential medication information and guidance.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies for optimal workflow.
Education
Master of Science - Psychology
University of Phoenix
San Diego, CA02-2027
Bachelor of Science - Business
University of Phoenix
San Diego, CA10-2023
High School Diploma -
Crenshaw High School
Los Angeles, CA06-2007
Skills
- Case Management & Service Planning
- Intake & Eligibility Determination
- Client Outreach & Engagement
- Progress Monitoring & Documentation
- Housing Assistance Programs (CalWORKs, CalFresh, Medi-Cal)
- Privacy & Compliance (HIPAA, State & County Regulations)
- Organizational & Time Management
- Cultural Sensitivity & Trauma-Informed Practices
- Salesforce & Microsoft Office
- Active Listening & Use-Case Problem Solving
- Bilingual: English / Basic Spanish
Certification
- CalWORKs, CalFresh, Medi-Cal – County of San Diego
- CPR Certification
- Guard Card License
Timeline
Human Services Specialist – Access Call Center
County of San Diego
12.2024 - 10.2025
Program Assistant (Temporary)
Public Consulting Group (PCG) – Contract via Insight Global
07.2024 - 12.2024
Coach / Mentor (Stipended Volunteer)
Just in Time for Foster Youth
03.2024 - Current
Receptionist / Security Officer
Hospital & Cancer Research Facility – Securitas
11.2021 - 09.2024
Customer Service Representative (Temporary)
State of California – Employment Development Department (EDD)
08.2021 - 08.2022
Customer Service Representative
Charter Communications
01.2019 - 09.2021
Pharmacy Technician
CVS Pharmacy
11.2015 - 09.2017
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Business
University of Phoenix
High School Diploma -
Crenshaw High School