Tiara Rosario
West Chester,PA
Summary
Hello, my name is Tiara Rosario, I am 18 years old, and a freshman in college. I plan to gain work experience for future applications and work hard. I'm fluent in both English and Spanish. I am a team contributor with strong organizational capabilities with experience in handling numerous projects at once while ensuring accuracy and effectiveness in prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Dispatcher
Shannon Cab Co. Taxi Limo
06.2019 - 08.2024
- Company Overview: my grandmother's family cab company
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- I'm a very fast and efficient worker who is open to picking up shifts that aren't in my schedule or taking other shifts
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of over 80 vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Hostess
Sura Indian Bistro
05.2024 - 07.2024
- Company Overview: a fairly new Indian restaurant
- My main requirement would be to greet all guests coming into the restaurant and properly seat them according to the number of people in their party or the number of seats we have available at the moment
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Hostess
BonChon Chicken
09.2023 - 12.2023
- Company Overview: located in Chinatown
- Although I haven't worked here for very long, I'm always eager to start working, friendly with customers, tipped very well, and have also strived towards doing my best
- I'm a quick learner and open to many ideas and different ways to improve
- I'm on time and aim for success
- Located in Chinatown
- Answered customer questions about hours, seating, and menu information.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
Education
High School Diploma -
Nueva Esperanza Academy Cs
Philadelphia, PA05.2024
Skills
- Host/Hostess
- Writing Skills
- Organizational Skills
- Communication skills
- Customer service
- Hospitality
- Phone etiquette
- POS
- Cash handling
- Cash register
- Restaurant experience
- Guest Services
- Stress Tolerance
- Prioritizing calls
- Schedule Management
- Routing orders
- Problem-Solving
- Multitasking
- Time Management
Personal Information
Age: 18
Current Residence: West Chester University Campus
Passion: Animal Work
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
Sura Indian Bistro
05.2024 - 07.2024
Hostess
BonChon Chicken
09.2023 - 12.2023
Dispatcher
Shannon Cab Co. Taxi Limo
06.2019 - 08.2024
High School Diploma -
Nueva Esperanza Academy Cs
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