Tiara Shears
Baltimore,MD
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
3
3
years of professional experience
Work History
Weapon Detection Specialist
Johns Hopkins Hospital
Baltimore, Maryland
04.2024 - Current
- Make sure no person come into the hospital with any form of weapon
- Coordinated with other departments to ensure efficient workflow processes.
- Participated in ongoing training and compliance activities.
Port Escort
American ship service
Dundalk Md, MD
01.2023 - 04.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling a variety of calls.
- Escorted customers in and out of the port For import and export of vehicles and machines.
- Worked effectively in team environments to make the workplace more productive.
Security Officer
Master Security Inc
Hunt Valley, MD
07.2022 - 02.2023
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
Security Officer
Dunbar Security Solutions
Baltimore, Maryland
04.2021 - 04.2022
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Education
High School Diploma -
Mervo High School
Baltimore, MD06-2003
Skills
- Customer Relations
- Quality Assurance
- Maintenance and repair
- Emergency Response
- Supply Management
Timeline
Weapon Detection Specialist
Johns Hopkins Hospital
04.2024 - Current
Port Escort
American ship service
01.2023 - 04.2024
Security Officer
Master Security Inc
07.2022 - 02.2023
Security Officer
Dunbar Security Solutions
04.2021 - 04.2022
High School Diploma -
Mervo High School
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