Tiara Tarver
New York
Summary
Dedicated Shift Supervisor with a proven track record in staff management, employee training, and exceptional customer service. Skilled in cash handling and inventory control, consistently ensuring operational efficiency and high levels of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
New York, NY
12.2022 - Current
- Supervised daily operations, ensuring consistency in service quality and customer satisfaction.
- Trained and mentored team members on beverage preparation and customer engagement techniques.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented process improvements that increased operational efficiency during peak hours.
- Ensured compliance with health and safety regulations, maintaining a clean and safe workspace.
- Resolved customer complaints promptly, reinforcing brand loyalty through exceptional service recovery.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
East Harlem Scholars Academy
New York, NY2024
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Inventory control and record keeping
- Strategic planning
- Policy enforcement
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2022 - Current
High School Diploma -
East Harlem Scholars Academy