Tiara Waller
Colonial Heights,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Rotech Healthcare
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
TDB Communications
11.2021 - 01.2024
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
Line Operator
DSC Logistics
04.2017 - 11.2021
- Completed daily maintenance tasks in record time to maximize productivity.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Trained other personnel in proper maintenance and repair of utility systems.
- Cleaned and maintained tools, equipment and worksites.
- Assembled products according to changing daily work orders and specific customer needs.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Read and interpreted documents to reach maximum productivity and achieve quality objectives.
- Followed best manufacturing practices for operation of production equipment.
Customer Service Representative
General Dynamics
06.2014 - 03.2017
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Shift Leader
Hardee's
08.2011 - 06.2014
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Dinwiddie High School
Dinwiddie, VA06-2014
Skills
- Complaint resolution
- Account updating
- Scheduling
- Positive and professional
- Call center operations
- Account management
- Warehousing functions
Timeline
Customer Service Representative
Rotech Healthcare
04.2024 - Current
Customer Service Representative
TDB Communications
11.2021 - 01.2024
Line Operator
DSC Logistics
04.2017 - 11.2021
Customer Service Representative
General Dynamics
06.2014 - 03.2017
Shift Leader
Hardee's
08.2011 - 06.2014
High School Diploma -
Dinwiddie High School
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