Tiara Wilmot
Midwest city,OK
Summary
Experienced Customer Service Representative with a decade of expertise in customer support and technical assistance. Demonstrated ability to handle high call volumes effectively while providing top-notch service using Freshdesk and other communication platforms. Skilled in conflict resolution, multitasking, and maintaining a professional demeanor during customer interactions. Seeking to leverage proven track record in a new role that values exceptional customer service delivery.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
BlazeTV
11.2022 - 08.2024
- Resolved technical, billing, and subscription inquiries by collaborating effectively with subscribers.
- Utilized Freshdesk to efficiently manage and respond to customer calls and emails.
- Maintained quality customer service interactions while managing high volumes of calls and multitasking across various programs.
Patient Ambassador
Sono Bello
06.2022 - 08.2022
- Scheduled surgery appointments using multiple communication channels, including emails, chat, SMS, and phone, ensuring efficient and smooth operations.
- Managed and promptly responded to voicemails to maintain effective appointment scheduling processes.
- Developed and implemented scripting for appointment setting, enhancing clarity and professionalism during client interactions.
Tier 1 Advisor
Transcom
07.2017 - 03.2021
- Delivered Tier 1 technical support for iOS users through phone, email, and chat channels, ensuring effective resolution of issues.
- Managed call flow and addressed iOS-specific technical support needs using internal ticketing systems.
- Ensured optimal user experience by resolving iOS user issues clearly and courteously.
Gaming Support Specialist
Cloud 10
05.2016 - 02.2017
- Documented procedures, tools, and manuals to provide effective support for company-provided hardware and equipment, facilitating efficient resolution of customer issues.
- Assisted customers in setting up gaming equipment, ensuring a smooth and enjoyable experience, and escalated calls to the appropriate support level team when necessary.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Contributed to development of customer feedback system to better understand user needs and expectations.
Customer Care Associate
Williams Sonoma
09.2014 - 04.2016
- Delivered comprehensive customer service by resolving inquiries related to account management, product features, services, and billing, ensuring customer satisfaction.
- Managed both inbound and outbound communication, facilitating seamless interactions between customers and store locations, and utilized online ordering systems for efficient order placement.
- Maintained precise tracking of customer orders, promptly addressing and resolving any concerns to enhance overall customer experience.
Technical Support Specialist
Sprint
01.2011 - 02.2013
- Delivered technical support to customers for both current and previous software versions, addressing hardware, peripheral, network, and third-party software issues.
- Managed and escalated complex help desk tickets to Tier 2 support, ensuring efficient resolution of technical challenges beyond Level 1 capabilities.
Education
Diploma - High school diploma or GED
Midwest City High School
Midwest City, OK05.2008
Skills
- Live Chat
- Telecommunication
- Data Entry
- Conflict Management
- Technical Support
- Computer Skills
- Phone Etiquette
- Typing
- Communication Skills
- Customer Service
- IOS
Timeline
Customer Service Representative
BlazeTV
11.2022 - 08.2024
Patient Ambassador
Sono Bello
06.2022 - 08.2022
Tier 1 Advisor
Transcom
07.2017 - 03.2021
Gaming Support Specialist
Cloud 10
05.2016 - 02.2017
Customer Care Associate
Williams Sonoma
09.2014 - 04.2016
Technical Support Specialist
Sprint
01.2011 - 02.2013
Diploma - High school diploma or GED
Midwest City High School
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