Tiara Worley
Cleveland,OH
Summary
- Accomplished Patient Service Supervisor with a proven track record at Morrison Healthcare, enhancing customer satisfaction and streamlining operations. Skilled in staff leadership and safe food handling, I significantly reduced waste and improved service delivery efficiency. My strong communication skills and attention to detail fostered a positive work environment and consistently high health inspection scores. Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and ginventory coordination. Proven history of innovative management and detail-oriented work.
Overview
19
19
years of professional experience
Work History
Patient Service Supervisor
Morrison Healthcare
Cleveland, OH
02.2020 - Current
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over Number guests.
- Observed staff confirm safety and quality standards.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Accurately monitored inventory levels in order to accurately order supplies.
- Maintained accurate financial records, including daily sales reports, invoices, payroll processing, and budget management.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
Patient Service Manager
Morrison Healthcare
Cleveland, OH
02.2018 - 01.2020
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
Patient Service Supervisor
Morrison Healthcare
Cleveland, OH
01.2005 - 01.2018
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
Education
Diploma -
East Technical High School
Cleveland, OHSkills
- Customer Service
- Food Storage
- Staff Leadership
- Staff Supervision
- Cross-Training Staff
- Menu development
- Multitasking
- Cleaning and sanitation
- Strong Communication Skills
- Attention to Detail
- Fast-Paced Environment
- Productivity and Efficiency
- Safe Food Handling
- Interpersonal Skills
- Order taking accuracy
- Complex Problem-Solving
- ServSafe
Timeline
Patient Service Supervisor
Morrison Healthcare
02.2020 - Current
Patient Service Manager
Morrison Healthcare
02.2018 - 01.2020
Patient Service Supervisor
Morrison Healthcare
01.2005 - 01.2018
Diploma -
East Technical High School