Tiarra Davis
Summary
Detail-oriented administrative professional skilled in managing client communications and streamlining processes within healthcare and service environments. Adept at enhancing operational workflows and ensuring compliance, consistently delivering high-quality support and customer care.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Crowned Beauty LLC
Chatham
10.2024 - Current
- Executed comprehensive hair services including shampooing, conditioning, cutting, coloring, and styling to fulfill client specifications.
- Conducted personalized hair consultations to understand client preferences and tailor services accordingly.
- Educated clients on effective hair care techniques and suitable product recommendations.
- Developed targeted marketing strategies to increase brand visibility and engage new customers.
Financial Services Representative
Carter Bank
Gretna
07.2025 - 03.2026
- Handled client account inquiries and transaction processing, contributing to enhanced customer satisfaction.
- Guided customers on financial products and services, enabling informed decision-making.
- Managed client accounts while ensuring compliance with banking regulations.
- Resolved customer complaints through effective communication and problem-solving, improving overall satisfaction.
- Received and processed deposits, withdrawals, and loan payments, maintaining accurate financial records.
- Collaborated with team members to elevate customer service standards across the board.
- Engaged in ongoing training to stay updated on financial products amid changing economic conditions.
Case Management Assistant
Sovah Health
Danville
07.2023 - 10.2024
- Coordinated communication between patient families and healthcare providers, facilitating collaboration and ensuring timely updates on patient care.
- Maintained accurate records and documentation of cases, supporting compliance with agency policies and improving case management efficiency.
- Contributed to multidisciplinary team meetings focused on strategizing effective patient care solutions.
- Managed employee records while ensuring confidentiality of personnel files.
- Created and organized employee personnel files to secure sensitive data.
- Assisted in planning and coordinating company events for improved employee engagement.
- Guided employees in using automated self-service platform for attendance tracking and inquiries, enhancing user experience and reducing response time for support.
Patient Service Representative
PATHS
Danville
10.2021 - 05.2023
- Verified patient insurance information to ensure accuracy in billing processes.
- Scheduled appointments using electronic health record systems to enhance patient management.
- Collaborated with healthcare providers to facilitate seamless service delivery.
- Adhered to HIPAA regulations while managing confidential patient information.
- Executed administrative tasks such as filing, faxing, and photocopying to support office organization.
Medical Front Office Assistant
CareNow Urgent Care
Las Vegas
10.2020 - 04.2021
- Executed accurate data entry for patient information into computer systems, maintaining up-to-date records.
- Screened and processed high volumes of internal and external communications, ensuring timely responses and clarity.
- Established and enforced office policies and procedures to ensure compliance and operational efficiency.
- Managed office inventory by restocking supplies and submitting purchase orders, supporting uninterrupted office operations.
Night Auditor/Front Desk Agent
My Place Hotel
North Las Vegas
11.2018 - 08.2020
- Audited and balanced cash and credit transactions daily, resetting register for next day's operations.
- Processed payments and generated billing statements for departing guests, ensuring accurate and timely transactions.
- Responded to customer inquiries regarding hotel services, reservations, and directions, enhancing guest satisfaction.
- Maintained cleanliness of common areas during downtime, preparing hotel for next business day operations.
Front Office Assistant
MedExpress Urgent Care
Danville
01.2016 - 01.2019
- Coordinated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Managed incoming calls and directed inquiries to appropriate departments, ensuring timely response and support.
- Maintained clean, organized front desk area for optimal operational efficiency.
- Verified patient information to ensure accurate documentation in records.
- Retrieved faxes and uploaded documents to patient charts, facilitating efficient workflow for clinical staff.
Customer Service/product Knowledge Specialist
JCPenney
Danville
01.2016 - 01.2017
- Executed hair cutting, coloring, and styling techniques for diverse clientele.
- Maintained cleanliness of workstations and tools to ensure safety standards.
- Recommended hair care products tailored to individual client needs.
- Assisted customers by offering initial support and guidance., answered phones, and booked appointments efficiently.
- Handled inventory management to maintain product readiness for customers. Maintained levels to guarantee product availability.
- Utilized point-of-sale systems for streamlined transaction processing and reporting.
Education
High School Diploma -
Kent Meridian High School
Kent, WA06-2011
Some College (No Degree) - Cosmetology
Gene Juarez Academy
Federal Way, WASkills
- Client relationship management
- Customer engagement strategies
- Medical billing processes
- Insurance verification expertise
- Clinical laboratory support
- Appointment scheduling software
- HIPAA knowledge
- Medical records management
- Records management systems
- Office operations
- Office administration experience
- Organizational skills
- Time management strategies
- Detail orientation
- Multitasking abilities
- Communication skills
- Phone etiquette and professionalism
- Problem-solving skills
- Customer service excellence
- Beauty industry knowledge
- Clinical laboratory support
- Appointment scheduling software
Timeline
Financial Services Representative
Carter Bank
07.2025 - 03.2026
Owner/Operator
Crowned Beauty LLC
10.2024 - Current
Case Management Assistant
Sovah Health
07.2023 - 10.2024
Patient Service Representative
PATHS
10.2021 - 05.2023
Medical Front Office Assistant
CareNow Urgent Care
10.2020 - 04.2021
Night Auditor/Front Desk Agent
My Place Hotel
11.2018 - 08.2020
Front Office Assistant
MedExpress Urgent Care
01.2016 - 01.2019
Customer Service/product Knowledge Specialist
JCPenney
01.2016 - 01.2017
High School Diploma -
Kent Meridian High School
Some College (No Degree) - Cosmetology
Gene Juarez Academy