TIARRA MINCEY
NORMAN,OK
Summary
Experienced recovery professional with strong focus on team collaboration and achieving results. Skilled in crisis intervention, conflict resolution, and case management. Known for adaptability and reliability, consistently meeting changing needs and demands. Adept at building trust and fostering positive outcomes in challenging situations.
Overview
6
6
years of professional experience
Work History
OPERATIONS AND RECOVERY SPECIALIST
TIMES UP RECOVERY
03.2019 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Supported management in identifying opportunities for process improvement within the department''s operations.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Documented case management activity for accurate, reliable records.
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
- Assisted in the development of new policies and procedures to streamline the recovery process and minimize losses.
- Reviewed accounts and provided recommendations regarding repossession actions.
- Achieved consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
- Coordinated closely with internal departments such as billing, sales, and customer service to address account issues promptly.
- Established rapport with customers by displaying empathy and understanding, ultimately increasing the likelihood of payment resolution.
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Demonstrated expertise in various collections tools, software applications, and reporting systems for maximum productivity.
- Reduced outstanding balances by executing strategic follow-up calls and written correspondence.
- Trained new staff on best practices in recovery support, elevating overall competency of recovery specialist team.
Skills
- Condition reports
- Investigation techniques
- Asset recovery
- Investigative tools
- Multitasking Abilities
- Reliability
- Team building
- Conflict Resolution
- Professionalism
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Client goal setting
Timeline
OPERATIONS AND RECOVERY SPECIALIST
TIMES UP RECOVERY
03.2019 - Current
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