Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiarra Padilla

Concord,NC

Summary

Experienced finance professional ready to develop a career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Along with 22 years of exceptional customer service skills. Passionate about promoting lasting customer service satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Certified Debt Specialist (Remote)

Beyond Finance
12.2021 - 05.2024
  • Reduced clients'' overall debt by negotiating with creditors and creating customized repayment plans.
  • Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
  • Streamlined debt collection processes, resulting in increased efficiency and effectiveness for the company.
  • Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
  • Conducted thorough investigations on debtor accounts to determine appropriate collection strategies.
  • Enhanced company reputation by resolving complex client issues through effective communication and negotiation skills.
  • Assessed credit reports and financial statements to identify potential risks and implement appropriate measures for prevention.

Payroll Specialist (Remote)

B.S.I. Inc
02.2021 - 12.2021
  • Streamlined payroll processing by implementing an automated timekeeping system.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
  • Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
  • Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.

Auto Insurance Agent

TTEC- USAA
08.2019 - 08.2020
  • Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
  • Expanded agency''s market share through successful client acquisition and retention strategies.
  • Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
  • Improved overall efficiency of the agency by implementing streamlined processes for managing new and existing clients.
  • Collaborated with underwriters to ensure accurate risk evaluation, optimizing premium rates for both company profitability and client affordability.
  • Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
  • Maximized agency revenue by consistently meeting and exceeding assigned sales targets, contributing to overall financial success.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Accounting

Robert Half Temp Agency
06.2018 - Current
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Accurately calculated deductions and processed payroll for 250 employees.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Managed, tracked and monitored financial updates, watch lists and insurance files.
  • Followed up with customers to collect specific financial information and verify details for preparation of annual 1099 forms.
  • Partnered with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines.
  • Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Trained new employees on accounting principles and company procedures.

Accounts Specialist

Enviro-Master Services
04.2017 - 06.2018
  • Communicated with 7 Franchisees whose Markets I handled, along with having weekly/biweekly conference calls.
  • Called and collected payments owed by B2B, Generated Excel Spreadsheets, Ran Monthly Automatic Billing and OSI, Emailed/ Mailed Business invoices and statement.
  • Worked with 7000 customers to understand requirements and provide exceptional echo-friendly cleaning services.
  • Worked with customers & franchisees to resolve urgent & preventable future problems, improve operations and provide exceptional customer service.
  • Streamlined accounts payable processes by implementing efficient systems and procedures.
  • Reduced financial discrepancies with thorough reconciliation of accounts and accurate recordkeeping.

Accounting/Manager

Ace Parking Management
01.2015 - 04.2017
  • Correcting work orders and claims, completing requests, emailing/communicating with different branches within the country, following up on statuses to make sure the work order has been completed.
  • Paid invoices to vendors and other outside contractors. Collected money owed for three parking garages. Had monthly budgets to stick to when ordering office supplies & employee uniforms.
  • Improved financial reporting accuracy by implementing new accounting software and processes.
  • Managed, tracked and monitored financial updates, watch lists and insurance files.
  • Interviewed, managed & trained over 150 employees, placed uniform orders, responsible for W-9 paperwork, liability insurance and etc.
  • Responsible for day to day operations, billing, reconciliation, 5 valet podiums, employees with shift changes ( Valet Attendants, Maintenance & Ambassadors)
  • Created key cards for residential tenants, employees and customers who purchased daily or monthly key cards. Responsible for making sure the parking Skidata Machine was always operational.

Accounts Receivable/Accounts Payable Clerk

Party Rental
01.2013 - 01.2015
  • Enhanced cash flow by efficiently managing accounts receivable and ensuring prompt payment from customers.
  • Streamlined invoice processing for timely payments, reducing the overall outstanding balance of accounts payable.
  • Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
  • Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
  • Safeguarded company assets by vigilantly monitoring unauthorized transactions and promptly addressing any irregularities detected in the system.
  • Supported budgeting efforts by providing accurate historical data on expenses and tracking trends in accounts payable/receivable activities.
  • Ensured accurate financial reporting through regular reviews of account classifications and proper allocation of expenses.

Administrative Assistant

The Extramile Cancer Foundation
03.2007 - 01.2013
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Responsible for cancer support groups for both patients and family members.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Valet Attendant/ Security

CMC Northeast Hospital
03.2005 - 03.2007
  • Assessed 2 lots and determined most effective parking scheme to bolster number of available spaces.
  • Welcomed all guests in professional manner and explained car retrieval procedures.
  • Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
  • Parked and retrieved cars carefully, safely and in timely manner to prevent damage and avoid keeping customers waiting.
  • Assisted guests with assess to wheelchairs or directions to appointments.
  • Moved cars around lot to ensure space efficiency.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Answered questions and provided information about the hospital as knowledgeable as possible.

Education

Bachelor of Arts - Audio Production

Art Institute of Atlanta
Dunwoody, GA

High School Diploma -

Northwest Cabarrus High
Concord, NC

Skills

  • Billing
  • Clients
  • Data Entry
  • Blackbaud/NXT Financial Edge
  • DataPro
  • Leadership/ Management Skills
  • Excel
  • Outlook
  • PowerPoint
  • OSI
  • Peoplesoft
  • Paycom
  • Paycor
  • Sales
  • Training programs
  • Account reconciliation specialist
  • Intuit QuickBooks specialist
  • Account reconciliation processes
  • Invoice coding familiarity
  • Advanced bookkeeping skills
  • Calculating liabilities
  • Budget analysis
  • Accounting procedures consultant
  • Strong communication skills
  • SPSS/STATA/SAS software proficient
  • Accounts payable and receivable
  • Self-motivated professional
  • Administrative support
  • Financial statements expertise
  • Cash Flow analysis
  • Accounting operations professional
  • MS Office Suite

Timeline

Certified Debt Specialist (Remote)

Beyond Finance
12.2021 - 05.2024

Payroll Specialist (Remote)

B.S.I. Inc
02.2021 - 12.2021

Auto Insurance Agent

TTEC- USAA
08.2019 - 08.2020

Accounting

Robert Half Temp Agency
06.2018 - Current

Accounts Specialist

Enviro-Master Services
04.2017 - 06.2018

Accounting/Manager

Ace Parking Management
01.2015 - 04.2017

Accounts Receivable/Accounts Payable Clerk

Party Rental
01.2013 - 01.2015

Administrative Assistant

The Extramile Cancer Foundation
03.2007 - 01.2013

Valet Attendant/ Security

CMC Northeast Hospital
03.2005 - 03.2007

Bachelor of Arts - Audio Production

Art Institute of Atlanta

High School Diploma -

Northwest Cabarrus High

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Tiarra Padilla