Tiarra Washington
Savannah,GA
Summary
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers exceptional service that fosters customer loyalty and satisfaction. Collaborates effectively within teams, adapts to evolving demands, and drives results through empathetic support and proactive strategies.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
OnBrand
01.2021 - 01.2024
- Managed inbound and outbound customer calls to address needs and provide solutions
- Resolved customer concerns and service issues to ensure satisfaction and retention
- Addressed customer inquiries via email and phone to deliver timely information and support
- Maintained accurate customer records and documentation
Warehouse Associate
Unis CRS
01.2021 - 01.2022
- Entered and maintained data in company database to ensure accurate inventory tracking
- Processed damaged items and printed shipping labels
- Processed damaged items and printed shipping labels to facilitate timely returns and exchanges
- Maintained ongoing communication with management to support operational efficiency and team alignment
Reach Truck Driver
OA Logistics
01.2018 - 01.2021
- Operated reach truck and warehouse machinery safely
- Performed routine equipment inspections and maintenance
- Trained new machine operators on safe equipment operation and warehouse procedures
- Assessed performance of equipment and reported issues
Registration Clerk
Curtis V. Cooper Primary Health Care, Inc.
01.2016 - 01.2018
- Coordinated patient check-in and intake processes to streamline patient flow
- Verified insurance, billing, and demographic information to ensure accuracy and compliance
- Collected co-payments and balances
- Managed phone inquiries and coordinated schedules to enhance patient access to services
- Entered insurance and payment data accurately
Education
High School Diploma -
Johnson High School
3012 Sunset Blvd Savannah Ga 3140401-2012
Skills
- Customer Service & Call Handling
- Professional Communication
- Microsoft Office
- Conflict resolution
- Office support
- Order Fulfillment
- Warehouse & Equipment Operation
Timeline
Customer Service Representative
OnBrand
01.2021 - 01.2024
Warehouse Associate
Unis CRS
01.2021 - 01.2022
Reach Truck Driver
OA Logistics
01.2018 - 01.2021
Registration Clerk
Curtis V. Cooper Primary Health Care, Inc.
01.2016 - 01.2018
High School Diploma -
Johnson High School