Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiasha Green

Fort Worth,TX

Summary

Experienced dispatcher with 10 years overseeing high-volume communications and roadside assistance operations. Skilled in utilizing advanced mapping software to streamline service coordination, leading to improved customer satisfaction and operational efficiency. Expertise in problem-solving, organization, and fostering a collaborative team culture focused on continuous improvement and creative problem-solving.

Overview

17
17
years of professional experience

Work History

Remote Emergency Breakdown Dispatcher

TTN Fleet Solutions
08.2019 - Current
  • Handled incoming calls in a fast pace call center, assist customers with vehicle breakdowns and emergencies.
  • Responded back to back emergency calls quickly identifying vehicle issues through effective.
  • Maintained communication with vendors to keep drivers informed of ETAs.

Patient Service Representative

Guidehouse
05.2017 - 07.2019
  • Exhibited strong skills in reviewing patient information and entering data.
  • Displayed knowledge in medical terms.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Roadside Assistance Agent

Novo 1
12.2015 - 04.2017
  • Processed requests for roadside services from drivers.
  • Collected relevant details such as location, vehicle type, and issue nature to ensure proper assistance dispatch.
  • Provided swift roadside services to enhance customer experience.

Collections Representative

RA Auto Sales LLC
02.2008 - 11.2015
  • Managed payment transactions and account contracts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service.

Education

Diploma -

Crowley High School
Crowley, TX
2002

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to details
  • Problem-solving
  • Time management
  • Adaptability
  • Communication
  • Team leadership

Timeline

Remote Emergency Breakdown Dispatcher

TTN Fleet Solutions
08.2019 - Current

Patient Service Representative

Guidehouse
05.2017 - 07.2019

Roadside Assistance Agent

Novo 1
12.2015 - 04.2017

Collections Representative

RA Auto Sales LLC
02.2008 - 11.2015

Diploma -

Crowley High School

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