TIASIAH MCKENZIE
Cleveland
Summary
Dedicated healthcare professional with a strong foundation in delivering exceptional patient care and managing administrative responsibilities. Expertise in enhancing patient interactions, coordinating appointments, and supporting clinical operations to ensure seamless workflow. Recognized for fostering team collaboration and adaptability while effectively utilizing communication and organizational skills to drive optimal patient outcomes. Committed to continuous improvement and excellence in the healthcare environment.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
Cleveland, OH
12.2024 - Current
- Facilitated patient scheduling and appointment management to enhance clinic workflow efficiency.
- Coordinated communication between patients and healthcare providers, ensuring timely information exchange.
- Implemented patient feedback mechanisms to improve service quality and satisfaction levels.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Sales Associate / Manager
Burlington Coat Factory
South Euclid, US
07.2017 - 11.2024
- Educated incoming sales staff in efficient methods.
- Ensured awareness of company policies related to payments and exchanges.
- Supported both colleagues and clients with thorough understanding of current policies.
- Arranged merchandise to enhance aesthetic appeal.
- Boosted revenue through strategic recommendations of additional items.
- Suggested suitable merchandise according to customer requirements.
- Maintained sufficient product supply for customer needs.
- Handled incoming phone inquiries with expertise.
- Led customer service team by ensuring adherence to company policies.
- Analyzed transactions for potential fraud.
- Performed comprehensive POS system management during opening and closing shifts.
- Guided customers in choosing items that reflected their personal style and shape.
- Enhanced sales through effective communication of product features.
- Assessed client needs and preferences to deliver targeted recommendations.
- Monitored daily performance of team members and provided feedback.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Supervised staff in the daily operations of the store.
Remodeler
Anderson Merchandisers, LLC
Cleveland, OH
06.2021 - 11.2021
- Assembled and installed cabinetry according to manufacturer instructions.
- Maintained a clean job site by sweeping away debris at the end of each day's work.
- Controlled traffic passing near, in or around work zones.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Gained independent working skills and guided and mentored less experienced team members.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Loaded or unloaded building materials to distribute machinery or tools.
- Demonstrated best safety practices working at heights and lifting various objects.
- Assisted with diverse construction challenges to help team and customer.
Education
High School Diploma -
Cleveland Heights High School
University Heights, OH01.2016
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Regulatory compliance
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Money handling
- Registration and admissions
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 20+ staff members.
Assessments
Customer Focus & Orientation, 07/01/19, Proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Service Specialist
Cleveland Clinic
12.2024 - Current
Remodeler
Anderson Merchandisers, LLC
06.2021 - 11.2021
Sales Associate / Manager
Burlington Coat Factory
07.2017 - 11.2024
High School Diploma -
Cleveland Heights High School