Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

TIAUNA CROOMS

Jackson,MS

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sagility
02.2025 - Current
  • Resolved customer inquiries through multiple communication channels, enhancing client satisfaction.
  • Collaborated with teams to streamline issue resolution processes, improving response times .
  • Answered and resolved providers and member questions and concerns related to eligibility, benefits, claims, request for id card, change plan type, change personal info, provided estimated times for different scenarios, provided status of appeal, and documented every call.

Technical Support Representative

VXI Global Solutions LLC
06.2022 - 09.2024
  • Answered incoming customer inquiries regarding product and service
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Troubleshot customer inquiries related to software and hardware issues
  • Diagnosed system errors and implemented solutions to resolve them

Education

High School Diploma - undefined

Lanier High School
Jackson, MS
05.2019

Skills

Service Schedule Coordination

Timeline

Customer Service Representative

Sagility
02.2025 - Current

Technical Support Representative

VXI Global Solutions LLC
06.2022 - 09.2024

High School Diploma - undefined

Lanier High School
TIAUNA CROOMS