TIAUNA CROOMS
Jackson,MS
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sagility
Remote
02.2025 - Current
- Resolved customer inquiries through multiple communication channels, enhancing client satisfaction.
- Collaborated with teams to streamline issue resolution processes, improving response times .
- Answered and resolved providers and member questions and concerns related to eligibility, benefits, claims, request for id card, change plan type, change personal info, provided estimated times for different scenarios, provided status of appeal, and documented every call.
Technical Support Representative
VXI Global Solutions LLC
Jackson, MS
06.2022 - 09.2024
- Answered incoming customer inquiries regarding product and service
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Troubleshot customer inquiries related to software and hardware issues
- Diagnosed system errors and implemented solutions to resolve them
Education
High School Diploma - undefined
Lanier High School
Jackson, MS05.2019
Skills
Service Schedule Coordination
Error Detection
Tracking and Documentation
Organizational Skills
Multitasking and Prioritization
Timeline
Customer Service Representative
Sagility
02.2025 - Current
Technical Support Representative
VXI Global Solutions LLC
06.2022 - 09.2024
High School Diploma - undefined
Lanier High School