Summary
Overview
Work History
Education
Skills
Timeline
Tiauna Thomas

Tiauna Thomas

DeSoto,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Deposits Specialist

Genpact
Richardson, TX
08.2022 - Current
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Calculated fees due, interest and change for customer transactions.
  • Assisted customers with banking needs and inquiries.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks

Scanner and Payroll Specialist

Stevens Transport
Mesquite, TX
08.2021 - 08.2022
  • Managed file details and organization throughout life cycle of record.
  • Gathered, sorted and scanned documents to enter into computer system.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Processed driver trips for company payroll.
  • Index driver trips and fill in any information missing to complete weekly payroll.
  • Reimburse drivers for travel expenses.
  • Complete inbound and outbound calls to drivers gathering any missing information needed for trip processing.

Processing Specialist

Deluxe Corporation
Dallas, TX
10.2018 - 01.2021
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Operated Opex50, Opex150, NCR Trans, and MPS 30.
  • Sorted payments into batches by segmenting each payment by business unit and scanning into database.
  • Used data entry skills to accurately document and input statements.

Education

BBA - Business And Administration

Strayer University, Washington, DC
05.2025
  • Honor Roll Winter Semester of 2021
  • Completed AP course in Honors Accounting
  • Member of the National Honors Society
  • Continuing education in Business

High School Diploma -

Desoto High School, DeSoto, TX
05.2016
  • Spanish Honors Society Member
  • 3.0 GPA
  • Honor Roll First and Second Semester 2014
  • Honor Roll First and Second Semester 2015

Skills

  • Active Learning
  • Microsoft Dynamics
  • Customer Relationship Management
  • Production Work
  • Bookkeeping Operations
  • Customer Contact
  • Payment Research
  • Customer Service
  • Material Handling
  • Teamwork and Collaboration
  • Data Entry
  • Analytical and Critical Thinking

Timeline

Deposits Specialist - Genpact
08.2022 - Current
Scanner and Payroll Specialist - Stevens Transport
08.2021 - 08.2022
Processing Specialist - Deluxe Corporation
10.2018 - 01.2021
Strayer University - BBA, Business And Administration
Desoto High School - High School Diploma,

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Tiauna Thomas