Brandon Brown
Kannapolis,NC
Summary
Experienced with customer service in online banking, ensuring seamless and efficient user experiences. Utilizes strong communication skills to address and resolve customer concerns. Track record of enhancing customer satisfaction through problem-solving and technical support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deposits Specialist
TTEC
Charlotte, NC
07.2025 - Current
- Assisted clients with online banking inquiries, ensuring accurate information delivery and resolution of issues.
- Educated customers on digital banking features, enhancing user experience and promoting self-service options.
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining professionalism and efficiency during peak periods.
- Assisted clients in navigating the online banking platform, leading to increased usage and efficiency.
Store Cashier
Kohl's
KANNAPOLIS, NC
01.2014 - 10.2025
- Boosted repeat business with routine suggestions of loyalty programs and store cards
- Boosted customer retention by explaining and enrolling into loyalty and rewards programs
- Rang up customer items quickly and accurately using POS system
- Recorded daily transactions precisely to avoid errors and keep logs accurate
- Keep customers happy by quickly processing payments and bagging purchases
Donor Center Technician
Grifols Biomat USA
KANNAPOLIS, NC
11.2023 - 03.2025
- Verify donor eligibility according to established criteria.
- Assist with scheduling appointments for donors and staff members.
- Provides support to nurses, phlebotomists, and other medical personnel in the collection process.
- Maintain a clean and orderly work environment at all times.
- Attended staff meetings regularly in order to stay informed about new policies or procedures.
Cashier
Home Depot
KANNAPOLIS, NC
04.2022 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Restaurant Server
Johnny Carino's Italian bar & grill
KANNAPOLIS, North Carolina
08.2013 - 01.2014
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Recorded orders accurately into the Point of Sale system.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
Education
Diploma -
A.L Brown high school
KANNAPOLIS, NC06.2011
Skills
- Customer service
- Cash handling
- Donor screening
- Data entry proficiency
Certification
Goldman Sachs - Deposits Specialist
Certificate of Appreciation proudly present to Brandon Brown.
Timeline
Deposits Specialist
TTEC
07.2025 - Current
Donor Center Technician
Grifols Biomat USA
11.2023 - 03.2025
Cashier
Home Depot
04.2022 - 11.2023
Store Cashier
Kohl's
01.2014 - 10.2025
Restaurant Server
Johnny Carino's Italian bar & grill
08.2013 - 01.2014
Diploma -
A.L Brown high school