Jessica Seibt

Effective listening, communication and problem-solving for a better customer experience. Review account management, problems, complaints and immediate requests. Answer questions via email, phone, fax, chat and through online message. Navigate in complex regulatory and business guidelines. Assess and identify accounts and refer to fraud department when necessary. Data Entry. Investigate new items and make recommendations for purchasing software products. Take orders over the phone. Advise customers on technical matters and recommend appropriate computer configurations. Place the customer first addressing call center inbound calls, chats and emails. Support customers with basic account maintenance and transactions with their online accounts. Opening or closing accounts, guiding or completing ACH and Wire transactions. Escalating account and website concerns to upper management. Deepen and strengthen customer relations. Communicate expected time frames for monetary transitions and research to be completed with customer accounts. Navigate various software programs. Effectively convey verbal and written requests to other departments. Take the necessary steps to ensure valued and appreciated service and end user support. While maintaining and functioning within Government regulations and compliance procedures. Banking and communication software. Increase profits for shareholders. Internal support. Resolve 80+ customer calls per day by processing transactions, such as payments, collections, billing inquiries and account changes. Identify customer needs through in-depth exploratory questions. Establishing and designing the right program solutions. Find a solution to customer concerns with first call resolution. Communicate loss mitigation options and decisions to customers. Manage daily workflow within the prescribed timeline and quality metrics of assigned loan population optimum claims process. Complete affirmation prior to loan foreclosure. Mortgage Software. Trend analysis. Microsoft Office.

Life and Health Insurance license 4404962