Summary
Overview
Work History
Education
Skills
Volunteer Experience
Training
References
Timeline
Generic

Tiawanda Morris

Alexandria,VA

Summary

Well-qualified Leasing Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Leasing Professional

Greystar
02.2022 - Current
  • Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing
  • Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools
  • Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents
  • Follow-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew
  • Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Lead Concierge

Greystar
08.2020 - 02.2022
  • Train and oversees concierge team and front desk tasks
  • Implements rules and procedures to ensure the productivity of the building
  • Organizes, coordinates, and implements various resident services and programs
  • Acts as an information source for and help to resident
  • Distributes incoming mail and packages
  • Composes and sends email reports
  • Answers and directs phone calls.

Front Desk Concierge

Greystar
09.2018 - 08.2020
  • Organizes, coordinates, and implements various resident services and programs
  • Acts as an information source for and help to resident
  • Distributes incoming mail and packages
  • Composes and sends email reports
  • Answers and directs phone calls.

Cashier / Customer Service

Giant Food
02.2014 - 10.2015
  • Completed western union transactions
  • Cashier Balancing
  • Answered phones and addressed concerned/upset/angry guests researched and rapidly solved
  • Completed any and all other tasks assigned by manager.

Education

High School Diploma -

Potomac High School
Oxon Hill, MD
06.2009

Skills

  • Fair Housing Policies
  • Issue Escalation
  • Relationship Building and Retention
  • Communication Skills
  • Prove Leadership Abilities
  • Telephone and Email Etiquette

Volunteer Experience

  • Oxon Hill Assembly of Jesus Christ, Fort Washington, MD, Youth Leader
  • Oxon Hill Assembly of Jesus Christ, Fort Washington, MD, Assistant Counselor for KLC(Kids Loving Christ) ages 2-11
  • Oxon Hill Assembly of Jesus Christ, Fort Washington, MD, Youth summer camp counselor ages 6-8
  • Prince George's Community College Developmental Class, Largo, MD, Clinician, 2009, 2010

Training

  • Fair Housing, 2023, Learned the seven federal protected classes to ensure equal opportunity in housing.
  • OneSite/Yardi, 2022, Collect resident information. Help with ledgers, payments, and balance on resident accounts.

References

References upon request

Timeline

Leasing Professional

Greystar
02.2022 - Current

Lead Concierge

Greystar
08.2020 - 02.2022

Front Desk Concierge

Greystar
09.2018 - 08.2020

Cashier / Customer Service

Giant Food
02.2014 - 10.2015

High School Diploma -

Potomac High School

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Tiawanda Morris