Tiba Mohammed
Summary
Motivated and dependable professional with a strong track record of success in various roles. Skilled in leadership, problem-solving, and building positive relationships. Known for improving operations, enhancing team performance, and achieving results in fast-paced environments. Dedicated to delivering quality work and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Assistant Manager
White Rabbit Frozen Yogurt
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
Unloading, Stocking/Guest Service/Head Cashier Supervisor
Ishtar Market
09.2020 - 08.2022
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Customer service , unloading such as a truck, stocking, cleaning, and cutting meat.
Bank Fraud Investigator
Hioperator
01.2020 - 01.2021
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Evaluated customer data to identify and prevent fraudulent activities.
Square- Stocking/Customer Service Cashier
Target
01.2019 - 05.2020
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
- Increased sales revenue with upselling techniques and product recommendations based on customer needs.
Education
Bachelor of Science - Medical Social Work/
Erie Community College
Buffalo, NY03-2028
High School Diploma -
Sweet Home Highschool
Buffalo, NY03-2023
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Time management
- Team motivation
- Sales growth
- Product branding
- Staff training
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Interests
- Volunteering
- Getting involved in local advocacy groups to promote positive change in the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Cooking
- Blogging/Vlogging
- I enjoy helping others and giving back to the community
- Crafting and DIY Projects
- Enjoy hobbies that combine physical activity with outdoor exploration
- DIY and Home Improvement
- Volunteer Work
- Reading
- Fashion and Style
Timeline
Assistant Manager
White Rabbit Frozen Yogurt
06.2023 - Current
Unloading, Stocking/Guest Service/Head Cashier Supervisor
Ishtar Market
09.2020 - 08.2022
Bank Fraud Investigator
Hioperator
01.2020 - 01.2021
Square- Stocking/Customer Service Cashier
Target
01.2019 - 05.2020
Bachelor of Science - Medical Social Work/
Erie Community College
High School Diploma -
Sweet Home Highschool
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