Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Babysitter

Tiblet Negash

Alexandria,VA

Summary

With over 12 years of experience in the banking industry, I have successfully held a variety of positions, demonstrating a comprehensive understanding of banking operations, financial management, and customer relations. My expertise spans areas such as financial planning, risk management, and team leadership. I possess a deep understanding of financial products and services, as well as regulatory requirements.

I hold a Bachelor's degree in Economics and a Master's in Business Administration, which have equipped me with strong analytical, problem-solving, and strategic thinking skills. I am committed to applying my extensive banking experience and academic knowledge to drive business growth and operational efficiency.

Customer Service Officer and Human Resource Development Leader with a proven track record at Commercial Bank of Ethiopia. Excelled in enhancing customer satisfaction and streamlining internal processes, demonstrating exceptional complaint handling and Microsoft Excel skills. Achieved significant improvements in customer service and operational efficiency, leveraging strong teamwork and data analysis capabilities.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teller position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Landover Shell
07.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Human Resource Development Team Leader

Commercial Bank of Ethiopia
12.2022 - 05.2024

Senior District Human Resource Development Officer

Commercial Bank of Ethiopia
06.2018 - 12.2022
  • Collaborated with cross-functional teams to align fundraising efforts with organizational goals and objectives.
  • Streamlined internal processes for improved efficiency in prospect research, donor management, and event planning.
  • Defined and integrated roles, responsibilities, and processes for business team and data management organization.

Know Your Customer Analyst I & II

Commercial Bank of Ethiopia
03.2017 - 06.2018
  • Provided critical support during new product launches by analyzing potential risks and benefits from a customer perspective.
  • Optimized communication channels with customers through continuous evaluation and enhancement of messaging strategies across multiple touchpoints.
  • Collaborated closely with sales representatives to ensure alignment between data-driven insights and frontline actions resulting in more effective sales strategies.

Branch Customer Service Officer

Commercial Bank of Ethiopia
11.2011 - 03.2017
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Provided expert product knowledge to customers, recommending suitable banking solutions tailored to their needs.
  • Conducted effective training sessions for new hires, ensuring they were prepared to deliver outstanding customer service from day one.
  • Assisted colleagues during peak periods or staff shortages, demonstrating strong teamwork skills and adaptability.
  • Contributed to the successful achievement of branch sales targets by actively promoting additional products and services when appropriate.
  • Supported branch management by completing routine administrative tasks and reporting on key performance indicators.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

MBA - Business Administration

Global University Collage
Shashemene, Ethiopia
07-2021

Bachelor of Arts - Economics

University of Hawassa
Hawassa, Ethiopia
07-2011

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Technical support
  • Microsoft Excel
  • Follow-up skills
  • Sales closing
  • Documentation and reporting
  • Computer proficiency
  • Charge reconciliation
  • Payment processing

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

  • Certificate of Attendance on Business Acumen Training awarded on June 2023.

Languages

English
Full Professional
Amharic
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • I enjoy helping others and giving back to the community
  • Volunteering
  • Growing herbs, vegetables, or fruits in home gardens
  • Passionate about balancing physical health with mental and emotional wellness
  • Hiking

Timeline

Customer Service Officer

Landover Shell
07.2024 - Current

Human Resource Development Team Leader

Commercial Bank of Ethiopia
12.2022 - 05.2024

Senior District Human Resource Development Officer

Commercial Bank of Ethiopia
06.2018 - 12.2022

Know Your Customer Analyst I & II

Commercial Bank of Ethiopia
03.2017 - 06.2018

Branch Customer Service Officer

Commercial Bank of Ethiopia
11.2011 - 03.2017

MBA - Business Administration

Global University Collage

Bachelor of Arts - Economics

University of Hawassa
Tiblet Negash