Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nancy Bise

Thurmont,MD

Summary

Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

28
28
years of professional experience

Work History

Customer Service Manager

Giant Food Landover
07.2020 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed Store employees successfully in fast paced enviroment through proactive communication and positive feed back.

Bakery Manager

Giant Food Landover
10.2001 - 07.2020
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintain daily operations of the bakery department including sales,gross profit,shrink,ordering for inventory control,and safe food handling
  • Trained and manage associates on the daily process of the bakery,which includes superior customer service as well as excellent quality of product and conditions
  • Consistency meeting and/or exceeding goals for sales,gross profit and shrink
  • Opened Store #319 in Rockville,MD as the bakery manager

Bakery 2nd Person

Giant Food Landover
06.1997 - 10.2001
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Help and assist bakery manager with daily operations to help have a successful and profitable department
  • Step up in the management position in the absence of the department manager to help continue the department's success

Education

Diploma - General Studies

Richard Montgomery High School
Rockville, MD
06.1990

Skills

  • Sales Expertise
  • Inventory management
  • Employee motivation
  • Merchandising
  • Excellent communication skills
  • Extensive knowledge of the retail industry
  • Shrink,profit,and payroll budget control
  • Customer service
  • Inventory management
  • Effective problem solver

Accomplishments

  • Won Department Manager of the Quarter award in 2016
  • Employee of the Month on several ocaasions.
  • Certified Food Safety Manager

Timeline

Customer Service Manager

Giant Food Landover
07.2020 - Current

Bakery Manager

Giant Food Landover
10.2001 - 07.2020

Bakery 2nd Person

Giant Food Landover
06.1997 - 10.2001

Diploma - General Studies

Richard Montgomery High School

Similar Profiles

CREATE PROFILE
Nancy Bise