Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Tiburce Kontchou

Morgantown,WV

Summary

As a Pharmacy Technician at CVS Health for over four years, I have been providing quality customer service and support to patients, pharmacists, and other healthcare professionals. I have gained extensive experience and skills in retail pharmacy, communication, problem solving, and mathematical reasoning, and I am certified in CPR/AED/First Aid by the American Red Cross.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CVS Health
Washington, DC
06.2019 - Current
  • Customer Service: making sure that patients can receive their medication or helping them with any issues, always helping our patients/customers with all questions regarding pharmacy or front store products
  • Attention & Focus: making sure that everything is running smoothly in the pharmacy, keeping an eye out on our task for the day, and completing it at a reasonable time
  • Communication skills: understanding how to communicate with the customer, listening to the patient, communicating with the doctors office to see what dosage the patient is supposed to be on if they are unaware of the medication
  • Mathematical Reasoning: calculating the day supply of the amount the patient is supposed to be taking through the doctors script
  • Problem Resolution: problem-solving, resolving issues
  • Visual Activity: paying attention, and reading scripts properly.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.

Shift Supervisor

CVS Health
Morgantown, WV
08.2020 - 08.2023
  • Managing at least 2-3 people on a shift
  • Stocking up products on the shelves
  • Building work ethic, team knowledge, team branding, setting up team meetings
  • Store operations are run properly and efficiently
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reasoning ability, computer skills, and analytic skills
  • Promoting wonderful customer service to customers as well as customer-to-employee confidently.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Planned and managed resources to consistently meet production, quality and cost goals.

Administrative Assistant

Dexterity Driving School
Washington, DC
06.2014 - 08.2018
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Education

Bachelor's degree - French

West Virginia University
05.2023

Skills

  • Computer Skills : Microsoft Office/Word/Excel/Powerpoint
  • Negotiation
  • Data analysis and research
  • Billing support
  • Team Collaboration
  • Customer Support
  • Leadership

Certification

  • Pharmacy Technician License
  • First Aid/CPR Certification

Timeline

Shift Supervisor

CVS Health
08.2020 - 08.2023

Certified Pharmacy Technician

CVS Health
06.2019 - Current

Administrative Assistant

Dexterity Driving School
06.2014 - 08.2018

Bachelor's degree - French

West Virginia University

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Tiburce Kontchou