Chiana Hall
Alexandria
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Advantra Pharmacy, LLC.
Chevy Chase, MD
04.2021 - Current
- Managed prescription processing and filling operations to ensure patient-specific requirements were met.
- Navigated unexpected challenges by calmly managing high-stress situations and prioritizing critical tasks to uphold pharmacy efficiency.
- Monitored inventory levels to facilitate prompt replenishment of medications and supplies.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Streamlined patient wait times by efficiently managing phone inquiries and greeting walk-in customers while maintaining service accuracy and quality.
- Managed customer payment collections, including co-payments and full payments, to maintain financial accuracy and service efficiency.
- Resolved customer inquiries in-person and via telephone by facilitating order placements, navigating systems, and locating products.
Registered Behavior Technician
Global Behavior Therapy Associates
09.2020 - 05.2021
- Implemented tailored behavior intervention strategies to support clients in achieving their developmental goals.
- Monitored and documented client progress, ensuring adherence to behavioral protocols.
- Collaborated with interdisciplinary teams to assess client needs and track progress.
- Facilitated interactive sessions focused on improving clients' learning outcomes and social competencies.
- Utilized evidence-based practices to deliver high-quality ABA services tailored to individual needs.
Mental Health Assistant
1Life1Love Inc.
Alexandria, VA
10.2017 - 02.2019
- Personal audits and Consumer audits. Organize and maintain Personnel Records and Consumer Charts
- Responsible for billing and correspondence with health insurance companies
- Performs administrative functions for Counseling Services
- Responsible for assisting in the management of client scheduling, coordination with other health care providers
- Participate in the dissemination of agendas and content for meetings, forums and other skill-building opportunities
- Support implementation of 1Life1Love’s strategic and operational plans by assisting team members in reporting data from projects and activities to the organizational dashboard
- Extensive customer service contact with consumers, parents, and counselors
- Contribute to the overall success of the organization by performing other duties and responsibilities as assigned
- Serve as an alternate/backup position to front desk including handling and directing phone calls and greeting visitors when required due to absence of main receptionist
Psychologist Assistant
Ansari Associates LLC
Alexandria, VA
05.2016 - 08.2018
- Prepare thorough analysis and documentation of patient clinical interview information including medical, employment, social, and various histories
- Observe and analyze therapy sessions and psychological/neuropsychological assessments to gain knowledge/experience in clinician’s responsibilities and theoretical applications
- Perform clerical duties related to clinical service including communication with patients/staff, maintaining office environment, and organizing patient documentation and synchronize electronic copies (clinical and administrative)
- Responsible for billing, collection, and correspondence with health insurance companies
Preschool Teacher's Assistant
Early Bird II Educational Center
Queens, NY
02.2017 - 05.2017
- Provide assistance to teachers and engage students in learning activities and positive behaviors to optimize their understanding of lessons
- Provide assistance in leading educational games and group activities
- Instruct students under direction and guidance of teachers
- Assist in supervising students while playing in classroom or outside to ensure health and safety
- Engaged children through hands-on activities, enhancing cognitive development.
- Contributed to a safe and inclusive learning environment by closely monitoring student behavior and addressing concerns promptly.
- Maintained classroom organization, ensuring materials were prepared for daily use.
Preschool Teacher's Assistant
Jumpstart
Queens, NY
02.2013 - 05.2014
- Work with small groups of preschool children on language and literacy skills
- Read stories, sing songs, and play games that support young children’s school readiness in a local early childhood center
- Provided nurturing care and supervision for children, ensuring safety and well-being.
- Prepared healthy, age-appropriate snacks and meals.
Education
Bachelor of Arts - Psychology, Minor in International Studies
St. John’s University
Queens, NY05.2017
Skills
- Computer skills: SPSS, Microsoft Word, Excel, PowerPoint, Multiple Social Media Platforms
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Advantra Pharmacy, LLC.
04.2021 - Current
Registered Behavior Technician
Global Behavior Therapy Associates
09.2020 - 05.2021
Mental Health Assistant
1Life1Love Inc.
10.2017 - 02.2019
Preschool Teacher's Assistant
Early Bird II Educational Center
02.2017 - 05.2017
Psychologist Assistant
Ansari Associates LLC
05.2016 - 08.2018
Preschool Teacher's Assistant
Jumpstart
02.2013 - 05.2014
Bachelor of Arts - Psychology, Minor in International Studies
St. John’s University