Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tichany Sanchez

Harrisburg ,PA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sanchez Nails
Dominican Republic , Santo Domingo
12.2020 - 01.2025
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Mentored junior team members and managed employee relationships.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered customer inquiries via phone, email, and chat.

Education

High School Diploma -

Eugenio De Hostoa
Santo Domingo Pueblo, NM
09-2021

Skills

  • Warehousing functions
  • Sales expertise
  • Stress management
  • Adaptability and flexibility
  • Shipping and receiving
  • Coordination
  • Customer education
  • Punctuality and reliability

Languages

Spanish
Professional

Timeline

Customer Service Representative

Sanchez Nails
12.2020 - 01.2025

High School Diploma -

Eugenio De Hostoa
Tichany Sanchez