Summary
Overview
Work History
Education
Skills
References
Timeline
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Tichina Luckett

Yazoo City,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Conduent
Yazoo City, MS
05.2023 - 10.2023
  • Documented all repair processes accurately in the company's database system.
  • Assisted customers with software installation and setup of their devices.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Configured, tested, and troubleshot various Apple hardware components such as Macbooks, iPhones, iPads, and iMacs.

Production Technician

Marelli
Gluckstadt, MS
12.2022 - 03.2023
  • Calibrated or adjusted equipment using calipers, micrometers or ring gauges.
  • Performed production adjustments for quality and productivity.

Customer Care Representative

Adecco Staffing
Yazoo City, MS
07.2021 - 04.2022
  • Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
  • Gathered customer feedback to suggest improvements for products and services.
  • Processed customer account changes with proprietary software.
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Calculated weekly benefit amounts according to established guidelines.
  • Explained eligibility details and affordability options to patients with kindness and respect.

Cashier

Walmart
Yazoo City, Mississippi
01.2017 - 01.2019
  • Worked closely with front-end staff to assist customers.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier

Fred's Dollar Store
Yazoo City, MS
11.2014 - 06.2016
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

High School Diploma -

Yazoo City High School
Yazoo City, MS
05-2011

Skills

  • Appointment Scheduling
  • Information Security
  • Inbound and Outbound Calling
  • Product Knowledge
  • Paperwork Processing
  • Order Fulfillment
  • Customer Service

References

References available upon request.

Timeline

Customer Service Representative

Conduent
05.2023 - 10.2023

Production Technician

Marelli
12.2022 - 03.2023

Customer Care Representative

Adecco Staffing
07.2021 - 04.2022

Cashier

Walmart
01.2017 - 01.2019

Cashier

Fred's Dollar Store
11.2014 - 06.2016

High School Diploma -

Yazoo City High School

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Tichina Luckett