Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Cleveland Clinic
Cleveland, OH
02.2022 - Current
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Scheduled appointments for patients and coordinated follow-up visits as needed.
Maintained accurate records of all patient care activities using electronic health record systems.
Participated in weekly case conferences with members of the healthcare team for each assigned patient.
Administrative Office Coordinator
University Hospital and Clinics
Cleveland , OH
10.2018 - 02.2022
Organized and maintained filing systems for confidential documents and records. Organized meetings by preparing agendas, reserving venues, scheduling speakers and presenters, and arranging catering services.
Assisted with onboarding new hires by providing orientation information and training materials.
Resolved customer complaints efficiently while maintaining positive relationships with clients.
Prepared presentations using Microsoft PowerPoint highlighting key performance metrics.
Processed accounts payable including coding invoices for payment approval.
Answered telephone inquiries from customers regarding products or services in a professional manner.