Tiease Nicholas
Odenton,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Amazon Air
07.2021 - 09.2024
- Transported cargo to various aircraft locations
- Practiced safety-conscious behaviors in operational processes and procedures
- Maintained ramp and warehouse areas to maximize safety and security
- Monitored the movement of aircrafts on the taxiways using radios as well as visual cues
- Received and dispatched cargo, noting and completing appropriate paperwork
- Identified hazardous materials packages according to IATA rules and regulations; stored them properly
- Utilized a variety of tools such as K-loaders, tugs, belt loaders, pallet jacks to move freight on ramps safely
Sterilization Technician /Orthodontic Assistant
Clinton Braces
10.2020 - 06.2021
- Kept patients' mouths dry with suction hose during orthodontic procedures
- Maintained confidentiality of patient information at all times according to HIPAA regulations
- Educated patients on proper oral hygiene and orthodontic care
- Bonded and placed bands and wires according to orthodontist specifications
- Provided assistance during orthodontic surgeries involving placement of braces or other corrective devices on teeth
- Performed chairside duties such as preparing materials for the doctor, passing instruments to the doctor, suctioning saliva, and removing sutures after treatment was completed
- Recorded treatment notes and updates in the patient's EHR, including details about procedures, progress, and any changes in the treatment plan
- Wrapped trays, instrument packs, and sets.
- Verified and maintained proper documents and records for sterilization.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
Spa Receptionist
MGM Spa and Salon
10.2019 - 03.2020
- Promoted availability of specific spa services to raise customer interest
- Answered incoming calls promptly while providing relevant information to callers in a friendly and professional manner
- Established familiarity with frequent guests to build customer loyalty
- Booked precise spa appointments to prevent scheduling conflicts
- Informed therapists of daily schedule changes or cancellations in a timely manner
- Answered phone calls to record new bookings and respond to service questions
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
Shift Supervisor
Starbucks
07.2018 - 10.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
High School Diploma - undefined
Franklin High School
Reisterstown, MD06.2015
Skills
- Collecting Information
- Data Entry
- Customer Service
- Reservation Coordination
- Schedule Management
- Entry Recording
- Item transport
- Quality assurance procedures
- Decontamination and sanitation
Timeline
Ramp Agent
Amazon Air
07.2021 - 09.2024
Sterilization Technician /Orthodontic Assistant
Clinton Braces
10.2020 - 06.2021
Spa Receptionist
MGM Spa and Salon
10.2019 - 03.2020
Shift Supervisor
Starbucks
07.2018 - 10.2019
High School Diploma - undefined
Franklin High School
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