Tiere Robinson
Clinton Twp,MI
Summary
Comm Technician 3 at Xfinity Comcast with expertise in advanced troubleshooting and network configuration. Successfully diagnosed and resolved complex customer issues, enhancing operational efficiency. Proven ability to educate customers and implement training programs, fostering a knowledgeable team. Skilled in structured cabling and dedicated to maintaining safety standards.
Also was recognized as a top 10 Technician in my region multiple times.
Overview
18
18
years of professional experience
Work History
Comm Technician 3
Xfinity Comcast
11.2014 - Current
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Responded to service requests during and after business hours.
- Provided training to customers to enhance use and understanding of network systems.
- Implemented training programs to improve knowledge and skills of new technicians.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Machine Operator and Tugger Driver
Faurecia
07.2007 - 06.2013
- Managed and prioritized customer service requests to achieve prompt resolution.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Education
General Studies
Macomb Community College
Clinton Twp, MISkills
- Cable management
- Hardware maintenance
- Structured cabling
- Performance testing
- VoIP systems
- Network configuration
- Equipment installation
- Advanced troubleshooting
- Wireless networking
- Troubleshooting and repair
- Diagnosing issues
- Educating customers
- Equipment safety
- Installation and maintenance
- Writing reports
- Installing equipment
- Configuring equipment
- Documenting activities
- Vehicle maintenance
- Network troubleshooting
- Safety awareness
- Safety practices
- Work order completion
- Test equipment operation
- Service documentation
- Device installation
- Signal testing
- Troubleshooting and resolution
Timeline
Comm Technician 3
Xfinity Comcast
11.2014 - Current
Machine Operator and Tugger Driver
Faurecia
07.2007 - 06.2013
General Studies
Macomb Community College
Similar Profiles
Natasha GainesNatasha Gaines
Retention Specialist at Xfinity ComcastRetention Specialist at Xfinity Comcast
Daniel RubinchikDaniel Rubinchik
Cable Technician at Xfinity ComcastCable Technician at Xfinity Comcast
Joyce SmithJoyce Smith
Telecommunications Professional at Xfinity ComcastTelecommunications Professional at Xfinity Comcast
Kiori GordonKiori Gordon
Sales Development Manager at Xfinity ComcastSales Development Manager at Xfinity Comcast
Jerry HallJerry Hall
Welder at Elmhirst IndustriesWelder at Elmhirst Industries