Summary
Overview
Work History
Education
Skills
Timeline
Norman Dantzler

Norman Dantzler

Comm Tech
Saint Paul,MN

Summary

Competent Telecommunications Technician bringing 8 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level maintenance position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

Comm Technician 3

Comcast
Minneapolis, MN
05.2015 - Current
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Coordinated installation of new users and relocations of existing users.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Provided training to customers to enhance use and understanding of network systems.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Performed quality assurance on systems to confirm optimal performance.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Performed preventive maintenance of telecommunications equipment.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Worked closely with network administrators and server engineers to deliver quality service.

Machine Technician

Hearth And Home
Lake City, MN
07.2005 - 05.2015
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Performed preventive maintenance to promote machine reliability and longevity.
  • Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Maintained equipment performance by lubricating and cleaning components.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
  • Used hand and power tools to repair and maintain industrial machinery.
  • Conducted preventative maintenance on heavy equipment, such as lubrication, checking fluids and replacing worn parts.
  • Diagnosed equipment issues by analyzing error messages and testing results.
  • Replaced worn or defective parts and adjusted settings to improve performance.
  • Installed, calibrated and tested new or repaired parts and equipment.
  • Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.
  • Read and interpreted schematics, diagrams and blueprints to follow specifications in maintaining industrial machinery.
  • Conducted routine maintenance and inspections to identify and address mechanical issues.
  • Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.

Education

Bachelor of Science - Business

Unversity of Phoenix, Phoenix, AZ
10.2020 - 04.2023
  • Dean's List first half of 2022

Associate of Arts - Business

Unversity of Poenix, Phoenix, AZ
10.2020 - 02.2023

Skills

Device Installation

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Timeline

Unversity of Phoenix - Bachelor of Science, Business
10.2020 - 04.2023
Unversity of Poenix - Associate of Arts, Business
10.2020 - 02.2023
Comm Technician 3 - Comcast
05.2015 - Current
Machine Technician - Hearth And Home
07.2005 - 05.2015
Norman DantzlerComm Tech